RESPONSIBILITIES
1. Greeting guests and creating a welcoming and memorable arrival/departure experience.
2. Recommending places in the community for our wonderful guests to experience.
3. Dealing with guest enquiries, booking taxis, and arranging bike rentals.
4. Support with checking guests in/out (when required).
5. Resolving guest concerns - you will be fully empowered to make decisions whilst dealing with guests and are expected to take full ownership of the feedback to ensure every guest leaves the hotel happy.
6. Checking daily arrivals lists for VIPs, as well as preparing and delivering in-room amenities.
7. Maintaining the front desk by keeping it clean and tidy.
8. Assisting guests with their luggage and anticipating any requests they might have.
9. Receive/store mail and messages for the hotel and guests.
10. Taking part in the Front of House upselling initiatives.
11. Being fully knowledgeable of the hotel facilities, daily events, and all fire and emergency procedures.
12. Assisting fellow Team Members both within and outside your normal department where possible to ensure operational and guest service requirements are achieved at all times.
13. Recording any maintenance issues onto our Alice App and communicating across other departments.
14. Other duties can be assigned within the scope of the role.
WHAT WE ARE LOOKING FOR FROM YOU
15. Knowledge of PMS (desirable)
16. customer service experience
17. A positive attitude and someone who makes our guests smile
18. A great team player who works well with others
19. Ability to communicate in English, verbally and in writing
20. Basic computer skills
21. Ability to work shifts, weekends, and bank holidays
THE PERKS
22. Company Discount on rooms plus free night stays each year
23. Generous recommend a friend scheme
24. Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
25. Access to a 24/7 Employee Assistance Program
26. Discounts on the hotel food & beverage
27. Recognition incentives
28. Team Member Events
29. Complimentary meal on duty in the Team Member canteen
30. Parking for cars, mopeds, scooters and bicycles