Job reference number 338468
Specialist Customer Operations Support
Salary starting at £27,263 and a company pension scheme with highly competitive contribution rates.
Full time
Permanent
Yorkshire Parcel Hub, Silkstone House, Express Way, Wakefield Europort, Normanton, Wakefield, WF6 2XX
Exciting opportunity to work with our High-Volume Customers in a strategically important area for the future of the business.
Responsibilities
Working within a National Specialist Customer Operational Team within the Parcel Hub Network, the successful candidate will be a primary contact for telephone calls and emails relating to customer collection bookings, cancellations, amendments and service issues. The candidate may also be expected to perform various other tasks on the operational floor including parcel checks and samplings. You will work with the relevant internal departments – Operations, Distribution, Planning, Sales, and Revenue Protection to advise of changes to collections and forecasts. As part of the role, you will collate collection and forecast sheets and analyse forecasts and statistics for reporting purposes.
Qualifications
* A confident and professional telephone manner.
* Good knowledge of Microsoft Excel, Word, PowerPoint, Outlook.
* Be able to work to tight deadlines.
* Be flexible and able to react to customer and business demands as required.
* Have a desire to provide excellent customer service.
Working Hours
Full time 40 hours per week. Typical attendance is Monday to Friday, hours between 08:20 - 17:00 (flexibility is required regarding start and finish time, and there may be a requirement to cover evenings and weekends).
EEO and Diversity
We are happy to support your need for any adjustments during the application and hiring process. We are forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
Closing Date: Please note, this advert may close early if the appropriate number of applications has been reached.
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