Job Description
Telesales Manager
Location: Portslade, Brighton
Salary: £40,000 - £45,000
About Us
Your Brand Cover (YBC) is a fast-growing provider of appliance cover and protection plans across the UK. Our Market Leading product is changing the way people think of appliance cover forever.
With a strong focus on customer trust, compliance, and delivering excellent value, we’re building a high-performing sales team that sets the standard for our industry.
We are now looking for an experienced Telesales Manager to lead, coach, and develop our outbound sales operation, driving both performance and best practice.
Key Responsibilities
1. Lead, motivate and manage a team of outbound telesales agents to achieve and exceed sales targets.
2. Design and implement people management practices that support performance, accountability and a high-performance culture, including 1-2-1’s and Weekly Performance Reviews.
3. Deliver hands-on coaching, roleplay, and feedback to improve sales skills, objection handling and closing techniques.
4. Refine and evolve YBC’s sales process to maximise conversion and retention, ensuring consistency and compliance.
5. Analyse team and individual performance data, producing regular reports and actionable in...