Senior Security Engineer is a key role where you will be responsible for ensuring the reliability, performance, and safety of electronic security systems for a diverse portfolio of clients across London and the Southeast. This position offers autonomy, variety, and the opportunity to help shape and mentor a growing engineering team.
What You’ll Be Doing
* Carry out regular maintenance, testing and troubleshooting on a wide range of electronic security systems.
* Deliver reactive service visits in line with customer service level agreements.
* Complete planned preventive maintenance to keep systems running smoothly.
* Provide expert technical advice and customer support, ensuring client issues are resolved efficiently.
* Ensure all work meets health & safety regulations, industry standards, and internal policies.
* Keep accurate records, including service reports, maintenance logs, and fault findings.
* Work closely with service administration and engineering colleagues to deliver exceptional service.
* Participate in the team’s 24-hour callout rota.
* Support the development of the service department by mentoring junior engineers as the business continues to grow.
Skills You’ll Bring
* Strong diagnostic and problem-solving abilities.
* Excellent understanding of industry standards (e.g., BS EN 50131, PD6662, NCP 104, NCP 109).
* Clear, confident communication and outstanding customer service skills.
* Ability to work independently as well as collaboratively within a team.
* Strong organisational and time-management skills.
* Positive, professional attitude when working with clients.
* Ability to produce detailed, accurate reports promptly.
Knowledge & Experience
Security Systems
* CCTV
* Intruder alarms
* Access control
Enterprise Systems (Preferred)
* LenelS2
* Gallagher
* C-Cure
* Other large-scale integrated platforms
Technical Expertise
* IP-based security systems
* Software applications related to electronic security
* Networked system environments
Industry training and qualifications such as 18th Edition, NVQ, City & Guilds, BTEC, or manufacturer training are advantageous.
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