Talent Management Specialist Location: Luton (minimum 4 days per week) Are you passionate about delivering exceptional customer service and creating a positive experience for candidates? We're looking for a Talent Management Specialist to join our team and be the go-to person for our contingent workforce. In this role, you'll handle candidate queries with professionalism and empathy, ensuring every interaction leaves a positive impression. From resolving issues quickly to calming candidates who may be frustrated, you'll be the problem-solver who makes a real difference. An understanding of payroll processes will be beneficial, as you'll often assist with payment-related queries. What You'll Do Be the first point of contact for all contingent worker queries, providing clear, timely, and effective resolutions. Deliver outstanding candidate care, ensuring every individual feels supported throughout their journey. Manage and triage queries, including escalations, and keep candidates updated on progress. Support onboarding and offboarding processes, ensuring a smooth experience from start to finish. Collaborate with internal teams and external partners to resolve issues and improve processes. Monitor KPIs and contribute to continuous improvement in candidate satisfaction. What We're Looking For Strong communication skills with the ability to convey information clearly and professionally. A calm, empathetic approach when handling sensitive or challenging situations. Excellent problem-solving skills and the ability to take ownership of issues. Ability to work under pressure while maintaining a high standard of service. Knowledge of payroll processes (advantageous but not essential). Strong organisational skills and attention to detail. What We Offer Competitive salary package. 25 days annual leave plus public holidays - and your birthday off! Company pension scheme. Blended working environment. Access to learning and development tools to support your growth. If you feel you are a suitable candidate for this position, please apply now and a member of the team will be in contact to discuss the role further. Guidant Global is acting as an Employment Agency in relation to this vacancy