This role is based in Selfridges Birmingham
Responsibilities
You will develop the best team:
* You will create a high performing team where diversity is celebrated and every individual feels valued, respected, and included. Always championing equity, empathy, and understanding in all interactions - internally and externally.
* You will encourage dynamic discussions and invite ideas and different perspectives in order to drive creativity and collaboration.
* You will create a culture that embraces honest feedback; give praise, share successes, coach and challenge.
You will always be Customer focused:
* You will nurture a welcoming and fun environment for your customers and team.
* You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to also.
* You will be culturally connected; you understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers.
* You will develop and maintain key customer relationships using instore CRM tools to support you and your team.
You will be commercially driven:
* You will continually demonstrate a commitment to driving your business.
* You will be influential and develop a network around you to help deliver your goals and accelerate store growth.
* You will demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities.
* You will lead and deliver operational excellence showing respect and consideration for people, product and your environment.
You will care about people and the planet:
* You will embody our Values in all you do by being honest, dynamic, and community spirited.
* You will support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others.
* You will feel inspired to work for a B Corp certified business, incorporating environmentally and socially responsible practices into your work.
We will need you to be:
* Inspiring
* Engaging
* Agile
* Perceptive
* An experienced Leader (preferably within luxury fashion but not essential)
* In love with fashion!
What we can do for you:
* Competitive basic salary
* Bonus
* An enviable staff discount and exclusive access to staff sales
* Extra day off for your birthday
* Pension Contributions & Life Assurance
* Training and development opportunities
* x2 paid volunteering days per year
* Access to Help@Hand – a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.
This role is paying £27,500 - £31,000 a year
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