1 year contract with a Local Authority Job Summary: • The Learning & Development Officer – Housing will play a key role within Hackney Council’s Benefits and Homelessness Prevention Service. • The post-holder will design, develop, and deliver high-quality training across Housing Benefits, Housing Needs, Customer Services and Revenues teams. • This includes system-based training—particularly on the NEC Housing system, EDMS, and IHMS—as well as training on legislation, policy, processes, and interpersonal skills. • Working in a high-performing, forward-thinking service, the role supports the Council’s commitment to fairness, inclusion, and high service standards. Key Duties/Accountabilities (Sample): • Design and deliver engaging training programmes for NEC Housing, EDMS, IHMS and related systems. • Create and update training content covering legislation, policy, processes, systems and soft skills. • Identify training and development needs through analysis, research and consultation with stakeholders. • Deliver in-person training sessions to staff at all levels across multiple service areas. • Evaluate learning outcomes and review training effectiveness, adjusting materials accordingly. • Support the continuous improvement of service delivery through innovative L&D approaches. • Work collaboratively with teams across Housing, Benefits, Revenues and Customer Services. • Manage training priorities, work under pressure and meet service demands. • Provide excellent customer service and maintain strong communication channels. • Maintain up-to-date knowledge of policy, legislation and system changes. • Contribute to an inclusive, anti-racist, and values-led organisational culture. Skills/Experience: • Proven experience designing and delivering training programmes, particularly for housing systems (NEC Housing, EDMS, IHMS). • Strong understanding of Housing Benefit and/or Homelessness Reduction and Prevention. • Excellent presentation, facilitation, organisational and communication skills. • Ability to influence and work collaboratively with stakeholders at all levels. • Strong customer service ethos with a flexible and inclusive approach. • Highly organised, proactive and able to work under pressure. • Proficient in Google applications and confident in learning new systems. • Innovative, self-motivated and capable of independent research to develop training content. Additional Information: • The closing date: 25/11/2025. • Location: Hackney, London.