The Office Manager is responsible for ensuring the smooth running of administrative and office functions to support the company's overall efficiency. This position combines sales, customer support, and operational management, requiring strong organisational skills and excellent communication. The Office Manager works closely with the Director, factory staff, and other departments to manage enquiries, track orders, and maintain operational excellence.
Location: Knowsley
Schedule:Full-Time |Monday - Friday
Responsibilities:
* Handle customer enquiries professionally, providing prompt and accurate responses via phone, email, or in person.
* Support sales efforts by managing customer accounts, preparing quotations, and processing orders.
* Build and maintain positive customer relationships to enhance satisfaction and loyalty.
* Track customer orders from placement to delivery, ensuring accuracy and timely updates to all stakeholders.
* Monitor stock levels, identifying shortages, and ensuring sufficient inventory to meet production and sales demands.
* Coordinate with suppliers to order materials, office supplies, and other resources, ensuring timely replenishment.
* Report directly to the Director, providing updates, reports, and support as required.
* Manage communication between the office and the factory to ensure seamless coordination of operations.
* Generate regular reports and projections, including sales trends, stock levels, and operational performance.
* Maintain organised records of transactions, customer details, and operational data.
* Ensure the office operates efficiently by managing schedules, resources, and office supplies.
* Identify and implement process improvements to streamline administrative and operational workflows.
* Liaise with the factory team to address production updates, resolve issues, and optimise order fulfilment.
Requirements
* A diploma or degree in Business Administration, Management, or a related field is preferred.
* Training or certification in office management or customer service is advantageous.
* Proven experience in office management, sales, or customer support roles, preferably in a manufacturing or similar industry.
* Excellent negotiation and communication skills, with the ability to build strong relationships with clients and stakeholders.
* Familiarity with stock management and order tracking systems.
* Attention to detail and the ability to analyse complex contract documents.
* Ability to manage project budgets, timelines, and allocate resources effectively.
* Knowledge of fire safety regulations and standards in the construction industry.
* Familiarity with project management software and office productivity tools.
* Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and other relevant software.
If you are a skilled Contracts Manager looking to join a reputable company, we would love to hear from you!
Apply now with your CV and a cover letter outlining your relevant experience and qualifications to enquiries@mdcfire.co.uk Don\'t miss out on this exciting opportunity to join the MDC Fire Doors team in Knowsley.
Note: Only shortlisted candidates will be contacted.
MDC Fire Doors Ltd is an Equal Opportunities Employer
Proud to serve the whole of the UK. Call us to discuss your requirements.
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