Lead with vision, inspire change and shape the future of pension services as a Pension Benefits Team Manager, We are excited to announce an opportunity for a passionate and forward-thinking individual to join us as a Team Manager in Member Services. This role sits at the centre of our commitment to delivering timely, accurate and high-quality services to our members.
Key Responsibilities
* Lead and develop the team: Provide day-to-day leadership, support, and guidance to the Member Services team, fostering a positive and high-performing culture.
* Ensure service accuracy and timeliness: Oversee the delivery of core services, ensuring that member benefits are calculated and paid correctly, on time and in line with policy and legislation.
* Drive continuous improvement: Review and refine operational processes to improve efficiency and enhance the overall member experience.
* Monitor performance and compliance: Track service delivery against KPIs ensuring compliance with internal procedures and external regulations.
* Support member enquiries: Ensure the team provides clear, empathetic, and accurate responses to member queries, resolving issues promptly and professionally.
* Collaboration across function: Work closely with other teams and services to ensure joined-up service delivery and contribute to wider organisational goals.
We are looking for a confident and capable leader who:
* Has proven experience managing or assisting in managing operational teams.
* Understands the importance of accuracy, timeliness, and empathy in service delivery.
* Is passionate about improving processes and delivering excellent outcomes for members.
* Can lead by example, motivate others, and manage performance effectively.
* Is comfortable working with data and systems to monitor service quality and identify areas for improvement.
This is an exceptional opportunity for a driven leader to bring fresh ideas and make a tangible impact on our members' lives. Our employees skills, experience and knowledge are essential to our success along with their happiness, wellbeing, commitment, enthusiasm and motivation to be the best they can be.
At Greater Manchester Pension Fund (GMPF), we are dedicated to securing the financial well-being of our 436,000 members. Every year, these members entrust us with their contributions, which we strategically invest to provide them with peace of mind for their retirement. In 2024 alone, we paid out over 880 million in benefits, fulfilling our promise to deliver financial security to our members. Our 175 pensions administration colleagues collaborate with over 700 employers, including local authorities across Greater Manchester, the National Probation Service, academy schools, and housing associations. Together, we calculate and deliver pension benefits with precision and care.
At Tameside, we are committed to ensuring all our Citizens lead long, fulfilling and healthy lives. We are committed to supporting economic growth, providing high quality health and care services, protecting our most vulnerable and creating strong and supportive, self-sufficient communities. We recognise that our people drive our success and enable the organisation to deliver on its vision, purpose and priorities, and that our people are our most important resource and asset. Our values underpin our practice and behaviours, and are at the heart of everything that we do; and we understand that how we do things is just as important as what we do. We pride ourselves on living by our STRIVE values of Support, Trust, Respect, Integrity, Value Diversity and Engage. Our values underpin our practice and behaviours and are at the heart of everything that we do. How we do things are just as important as what we do.
Benefits
* Flexible hybrid working arrangements work from home or in our modern, open-plan offices in Droylsden, which feature on-site parking, excellent public transport links, and proximity to the M60. Hybrid flexibility is available after training and demonstration of role competency
* Generous benefits package automatic enrolment into the Local Government Pension Scheme (LGPS), offering comprehensive benefits and life cover
* Excellent leave entitlement starting at 26 days annual leave, plus bank holidays and flexible working hours (flexitime)
* Training and career development access to ongoing learning and progression opportunities
* Employee rewards and perks discounts on gym memberships, a cycle-to-work scheme, a car leasing scheme and various health and wellbeing offers
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