Job Description
Job Title: Contact Centre Systems Manager – YDS Group
Location: Office based - between two locations in Leeds (LS11/LS12)
Salary: £45,000 - £55,000 per annum
Job Type: Full-time, Permanent
About Us:
YDS Group is a fast-growing, forward-thinking dental group committed to delivering outstanding patient experiences. Our Wortley office is the operations hub for our expanding group, YDS Group, where we drive innovation, efficiency, and growth.
Role Overview:
We are seeking a Dialler Manager with hands-on experience using ConnexAI dialler/ or similar systems to join our team at our Wortley office. This pivotal role is ideal for someone who understands outbound calling strategies, data management, and campaign optimisation to support lead generation and patient engagement across the group.
Key Responsibilities:
1. Manage and maintain the ConnexAI dialler system, ensuring optimal performance.
2. Set up and monitor outbound calling campaigns to maximise contact rates and conversion.
3. Analyse call data to inform decisions and improve KPIs.
4. Coordinate closely with sales, marketing, and f...