Job Description Newport, Shropshire Salary: From £26,000 (Negotiable dependent on experience) Full Time, 35 hours per week (Plus on-call duties) Home Instead is an award-winning, family-run business and part of a global network, providing high-quality home care for older people. We are committed to delivering care that we would want for our own families. Our dedication to excellence has earned us an Outstanding rating from CQC – the first home care provider in Shropshire to achieve this. Our mission is to change the face of ageing by being the most admired home care provider and the go-to service for dementia care. With no visits shorter than an hour and the same Care Professionals assigned to each client, we ensure meaningful, trusting relationships. We are seeking an experienced Scheduler to take responsibility for planning, organising, and maintaining consistent schedules that align with our Home Instead model. This role is crucial in ensuring continuity of care for both clients and Care Professionals. Key Responsibilities: Develop and maintain effective, efficient schedules for clients and Care Professionals. Ensure schedules optimise travel time and availability while meeting client needs. Be responsive to changes, making real-time adjustments when necessary. Match Care Professionals with clients, arranging introductions in collaboration with the care team. Maintain excellent relationships with both clients and Care Professionals to ensure a positive experience for all. Ensure compliance with franchise standards, including introducing Care Professionals to clients before their first visit. Work with the recruitment team to ensure staffing levels meet demand. Participate in the on-call rota as required. What We Offer: A rewarding role within a passionate team making a real difference every day. Competitive salary and company pension scheme. Career development and training opportunities. Health scheme benefits and Home Instead discounts.