Job overview
The Cancer Co-Ordinator provides valuable support and knowledge to the senior management, consultants and administration staff for our Breast Service .
Knowledge and understanding of both inpatient and outpatient activity is an essential part of this role in order to maintain the high performance targets within Family Services .
Main duties of the job
1. To assist the team to ensure all patient appointments, investigations and procedures are managed and arranged within the specified timescales in order to provide an optimum level of care for each patient.
2. Assist the team to ensure waiting time targets are not breached and patients needs are met.
3. To work alongside and provide administration support for the Clinical Nurse Specialists.
4. A key aspect of the role involves daily and direct (eg. Face to face and telephone) communication with patients, relatives, carers and other health and social care professionals. The information and nature of the communication required is sensitive due to the nature of cancer. Communication in this context requires a high degree of empathy, understanding, diplomacy, honesty and integrity
Working for our organisation
NLAG is part of one of the largest acute and community Group arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Group has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Group and our community.
Should we receive a high volume of applications the advert may be closed earlier than stated.
Detailed job description and main responsibilities
For more detailed information, please read the job description linked below.
As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.
Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.
We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.
Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.
We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.
“We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers”.
Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.
Person specification
Education
Essential criteria
5. •GCSE English Language and Mathematics (Grades A-C) or equivalent
6. •NVQ 3 or equivalent in business administration or a relevant subject
Desirable criteria
7. •Evidence of continued role development.
8. •Willing to undertaken further development and learning courses.
9. •Coaching qualification
Experience
Essential criteria
10. •Relevant health or social care experience.
11. •Experience of multi-professional working.
12. •Significant experience in the use of data management and administration systems
13. •Evidence of good communication skills
14. •Experience of using databases and MS office
Desirable criteria
15. •Experience in coordinating a patient workload
16. •Experience of coach / teaching patients and carers
17. •Experience of working with people affected by cancer.
18. •Experience of managing / support other staff members
Employer certification / accreditation badges