Full Time, Permanent
We are seeking a dynamic and results-drivenCustomer Care Managerto develop and lead a resident liaison service across the NorthRegeneration region, based out of our Doncaster office and covering sites across the region from Nottingham toYorkshire.
In this role, you will be working on-site with our teams, visiting our customers ensuring we deliver a first-class customer experience, drivinghigh levelsof satisfaction.
Lead the customer care team (RLOs) on planned maintenance and retrofit projects.You willdevelop and deliver our customer strategy ensuring a first-class journey is achieved based on insightful analysisand oversee all aspects of communication both internally and externally, liaising with stakeholders to improve our customer service leading to enhanced customer satisfaction.
Reporting to the Operations Manager,youlldevelop, manage, and support, our resident liaison teams bytaking responsibility for...