NHS Greater Glasgow and Clyde (NHSGGC)
NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non‑clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The Role
Your role will be to support effective clinical care by providing efficient Health Records, administrative, clerical and receptionist services. This includes ensuring patient appointments for outpatient clinics, day cases and inpatient admissions are accurately administered, and that patient health records both electronic and paper‑based are confidential, securely stored and available when required. The role also involves maintaining accurate patient demographic and administrative data and working in a fast‑paced call centre environment, handling high volumes of calls to book, cancel and rearrange appointments.
Duration, Location, and Working Pattern
Fixed term 6 months, Full‑time. Shift pattern – Monday & Tuesday 08:30‑20:00/30, Wednesday 09:30‑20:00/30 & Saturday 09:00‑13:00/30. This is a GGC‑wide post, meaning you may be moved to any location within NHS Greater Glasgow & Clyde. The initial base will be the Queen Elizabeth University Hospital.
Key Responsibilities
* Provide efficient Health Records support to patients and clinical staff.
* Administer and process outpatient, daycase and inpatient appointments accurately.
* Maintain confidentiality and secure storage of patient health records.
* Ensure electronic and paper records are accurate, up to date and accessible.
* Continually check and update patient demographic and administrative information on the patient management system.
* Handle high volumes of incoming and outgoing calls in a call‑centre environment.
* Book, cancel and rearrange outpatient appointments while giving clear and helpful information to patients.
* Deliver general administrative, clerical and reception duties to support clinical care.
Knowledge, training, qualifications and/or experience required to do the job
* National 4 or Level 1 qualification in three subjects, including English (or equivalent).
* General administration or clerical experience desirable.
* Computer‑literate with good keyboard skills.
* Previous reception experience is not essential but is desirable.
What We Offer
* A minimum of 27 days annual leave, increasing with length of service, plus public holidays.
* Membership of the NHS Pension Scheme, including life insurance benefits.
* Salary Sacrifice Car Benefit Scheme.
* Development opportunities including study bursaries, e‑learning and classroom‑based courses.
* Enhanced pay for working public holidays.
* NHS discounts on a wide range of goods and services.
* Confidential employee support and assistance, including counselling and psychological therapies.
Equal Opportunities Statement
NHS Greater Glasgow and Clyde encourages applications from all sections of the community and is committed to promoting equality, diversity and inclusion. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
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