Job Details
Job Title: Communications Operator - HC620970
Location: Southampton Central Police Station
Salary: Scale 3, £25,242 - £26,703 per annum (pro rata) £10,233.24 - £10,825.54 per annum
Hours: 1x Part Time 15 hours per week
1x Full Time 37 hours per week
Closing Date: Wednesday 25th March 2026 at 23:59 hours
About the Role
To provide a telephone switchboard service on behalf of the Constabulary
Key Accountabilities include but are not limited to :
1. To action routine police/public telephone calls, identifying suitable
departments/personnel that can assist with their enquiries.
2. To maintain effective liaison with internal and external departments
and agencies utilising the full range of communication methods
available.
3. To deal with confidential material in a responsible manner.
4. To make full and effective use of local computer systems.
5. To maintain efficient and effective office systems and records.
6. To keep up to date with changes in legislation and local procedures
and policies that affect working practises
7. To give regular and effective service
If you like the sounds of the this role please take a look at the full role profile
What's On Offer
As members of Hampshire and Isle of Wight Constabulary police staff you will have access to a wide benefits package*, including but not limited to:
1. Family friendly policies supporting those with caring responsibilities.
2. Generous annual leave entitlement starting at 24 days in addition to public holidays, rising to 29 after five years’ service.
3. Access to a wide range of learning and development opportunities
4. Local Government Pension Scheme
5. Retail, holiday and leisure discounts through Hampshire Police Leisure and Sports Club or Blue Light Card
6. Excellent wellbeing support and access to Employee Assistance Programme
7. Staff representation groups and inclusion network
8. Eye test vouchers
Essential Qualifications
• Educated to (Including English Language) plus
RSA Stage 1 Typing / Word Processing OR work
experience deemed to have brought the post holder to a
comparable level
Essential Experience
A minimum of two years experience in the following areas:
a) Direct contact with the General Public on a daily basis.
b) Switchboard, or other busy inbound call handling
environment
Competencies and Personal Qualities
- Level 1
- level 1
- Level 1