Overview
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
We are looking for a motivated and driven individual who will contribute to the provision of comprehensive, professional and effective administrative services for the EPMHS team in the Adult Community Mental Health Team, based at Saffron Ground, Stevenage. You will provide support to the Team Leaders and other Professionals with day to day secretarial tasks. You will need to demonstrate the ability to prioritise workload, using initiative and mature judgement in decision making, whilst ensuring clear communication within the team. You should enjoy and work well within a team, maintaining a positive, professional and calm approach. Excellent IT skills, a good working knowledge of all Microsoft Office applications. Attention to detail is essential together with accurate data input and typing skills.
You will need to demonstrate the ability to prioritise workload, using initiative and mature judgement in decision making, whilst ensuring clear communication within the team. You will be required to work independently and apply a high degree of confidentiality to all of your work, whilst ensuring clear communication with the department and colleagues. To undertake non-routine duties without direct supervision, working within broad procedural guidelines. You should be able to demonstrate the ability to work well within a team, prioritise and manage your own workload, and be proactive while maintaining a positive, professional, and calm approach. Excellent IT skills are essential, including a good working knowledge of all Microsoft Office applications, particularly Microsoft Excel. Additionally, accurate copy and typing skills are crucial for this role. This role is highly demanding, encompassing all aspects of note-taking and administration, and involves direct contact with service users, requiring excellent interpersonal skills. Flexibility is essential, as you must be able to occasionally provide cross-cover for meetings when other admins are unavailable due to sickness or annual leave. Your ability to adapt and manage various tasks efficiently will be crucial to your success in this position. To be highly proficient in the skill of note taking, responsibility for ensuring all correspondence is accurately and appropriately presented using current methodologies and medical terminology used by the team. To be highly skilled and experienced in the full range of secretarial work practices, software programmes, and specialised functional terms. To use proficient internet skills to access, search and retrieve data relevant to team. To use knowledge and experience to meet the needs of the teams by completing non-routine tasks on a daily basis. To update skills as necessary and attend mandatory training. To demonstrate excellent IT skills, a good working knowledge of all Microsoft Office applications and accurate typing is essential. Ensure flexible approach to work and be able/willing to travel to other sites using own car within Hertfordshire to take notes, if necessary. To access and update patient records using Paris database, although training will be provided.
Responsibilities
* Provide support to Team Leaders and other professionals with day-to-day secretarial tasks.
* Note-taking and administration; maintain a high level of confidentiality.
* Independently undertake non-routine duties within broad procedural guidelines and communicate clearly within the team.
* Maintain accurate data input, diary management, and typing skills; thorough attention to detail.
* Work flexibly, including cross-cover for meetings when colleagues are unavailable.
* Travel to other sites using own car within Hertfordshire to take notes when required.
* Access and update patient records using Paris database (training provided).
Qualifications
* A good standard of education to secondary level.
* Advanced IT skills; proficient in Microsoft Word/Excel.
* Moderate experience of working in an office environment.
* NVQ3/RSA3 or equivalent experience.
* European Computer Driving Licence or equivalent.
* Ability to organise and prioritise own workload; proficient in diary management.
* To record and transcribe minutes/notes; maintain filing systems (paper and computerized).
* Knowledge of medical terminology (Desirable).
Other information
Candidates who require a Skilled Worker visa to work in the United Kingdom should assess their eligibility for sponsorship by checking the GOV.UK guidance. HPFT is an outstanding organisation with strong Care Quality Commission ratings and a broad portfolio of mental health and learning disability services. We are committed to equality, diversity and inclusion and value a workforce that reflects the communities we serve. We operate with a values-driven culture focused on welcoming, kind, positive, respectful and professional behaviours.
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