Overview
Start something extraordinary with Blank Street. As a General Manager, you take full ownership of your store experience, upholding standards through well-orchestrated shifts where you act as both host and leader. You’ll work independently and thrive in a team environment, motivating and inspiring our teams to fulfill Blank Street’s goals and vision, and to serve customers with passion, care, and precision.
The right person is a proven operator who takes pride in delivering amazing hospitality experiences and inspiring their team to do the same. You thrive on opportunities to serve your community and make a big local impact, are customer-centric, and believe in quality product through flawless execution. You empower your team to meet customers’ needs every day in their own way, excel in high-growth environments, handle pressure, stay highly organized, and manage competing priorities.
What You’ll Own
Barista Hero
* Uphold and coach our standards every day, on every shift with every customer and barista
* Lead from the front delivering elevated hospitality — spend time outside the bar to manage queues, recognize regulars, and model to your team
* Set the pace of the shift, stepping in when needed to support your team and maintain high energy
People Leadership
* Own barista recruitment and recruit high-potential talent across the Barista Hero pillars
* Upskill your team through hands-on coaching, Field trainer collaboration, and specialized sessions; identify future leaders with Operations Managers
* Maintain standards with firm, fair, regular feedback. Address underperformance promptly with clear coaching and consequences
* Recognise wins and outsized performance with genuine moments of recognition
* Develop a connected and engaged team by building a fun, welcoming work environment and organizing thoughtful team events
PnL Owner
* Design each shift by station with precision, balancing labour productivity with store demand; collaborate with your OM on area labour planning and hiring needs
* Oversee inventory, ordering, and waste with precision. Manage POs, counts, and stock to ensure product availability while reducing waste
* Identify and execute tactical levers to drive store sales (e.g., opening a 2nd POS, adjusting labour for peak weeks, optimizing workflow)
Change Maker
* Lead rollout of HQ initiatives (SOPs, seasonal launches, tools); clearly explain the “why” and “how” to your team to drive adoption
* Track KPIs (Mystery Shopper, Audits, Reviews) and take action to drive change swiftly
* Combine team feedback to surface opportunities and develop a quarterly plan for continuous improvement
* Propose and test new ideas with your OM and HQ to pilot and refine solutions
Who Are You
* 1+ years of experience leading operations in high-growth hospitality/consumer brands
* Track record scaling and managing hospitality teams
* Track record managing inventory and supply chain ordering
* Strong interpersonal and communication skills
* Hands-on and highly action-oriented
* Excellent organizational skills and ability to perform under pressure and time constraints
* Deep knowledge and interest in specialty coffee
Benefits & Perks
* Private health and dental insurance
* 25 days of annual leave (plus bank holidays), with an additional paid day per year to start something extraordinary
* Salary sacrifice options for Cycle to Work, bike subscriptions, pensions, and medical
* Exclusive access to Regulars program – free coffee, matcha, and more
* Great culture with regular team events
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