Employer The Newcastle upon Tyne Hospitals NHS Foundation Trust Employer type NHS Site Trustwide Town 317 Trustwide Salary £24,937 - £26,598 pro rata Salary period Yearly Closing 09/11/2025 23:59 Interview date 19/11/2025
Band 3
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job overview
PREVIOUS APPLICANTS NEED NOT APPLY
We would like to recruit a Patient Navigator to work within the Urgent Treatment Centres.
There will be a requirement to work across sites currently based at Ponteland Road, Cowgate and The Molineux Centre, Byker.
We are looking for reliable, flexible, and motivated individuals to support the Clinical Teams within the Urgent Treatment Centres.
The actual hours of the post will be discussed at interview as the administration team work daily 8am to 10pm, 7 days a week supporting the clinical staff.
* Interview Date: 19th November 2025
* 24 hours/week
* You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
* Manage own workload on a day-to-day basis and work independently.
* Manages any concerns surrounding extended access raised by the administration team and escalates appropriately
* Maintain confidentiality within the team at all times when dealing with sensitive issues, relating to patients or to their partners using discretion and initiative.
* Identify own training needs; with own annual IDR and PDP.
* Supervise, train, develop and support other clerical staff
* Responsible for the efficient and effective administrative support to the Admin Team Lead and clinical staff
* Work closely with the Nursing team leads and the daily clinical coordinator.
* Work as part of the Urgent and Emergency Care Alliance
Working for our organisation
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
* Royal Victoria Infirmary (RVI)
* Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
* Newcastle Dental Hospital
* Newcastle Fertility Centre
* Northern Centre for Cancer Care, North Cumbria
* Northern Genetics Service
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
Detailed job description and main responsibilities
* To manage appointment ledgers and ensure efficiency of the appointment system, including monitoring the flow of patients into the system and reporting any concerns.
* Liaise with relevant staff from various health care settings.
* To maintain awareness of service delivery developments and contribute to the implementation of change within the service.
* To provide a comprehensive, administrative, and clerical support for the team.
* To work flexibly within the team, providing support and training to colleagues.
* Supervise and develop other clerical staff.
* Information management and data quality is essential to ensuring effective management of appointment ledgers.
Person specification
Qualifications & Education
* NVQ Level 3 in business administration or equivalent qualification / experience
* Good standard of education (GSCE standard or equivalent)
Knowledge & Experience
* Experience of data inputting and assisting with audits
* Experience of dealing with patients, public and other health care staff
* Experience of working within a health care administrative setting.
* Experience of working with information technology
* Understanding of confidentiality issues
* Previous administrative experience
* Substantial knowledge and experience of Systmone or other Newcastle Hospitals Community EPR system
* Knowledge of electronic patient record system
* Experience of working in a health care setting
* Previous experience in a higher clerical role
Skills & Abilities
* Ability to prioritise and organise workload effectively
* Organisational skills
* Good communication/interpersonal skills.
* Good computing and keyboard skills particularly data entry and word processing
* Evidence of ability to take decisions to manage competing priorities, for example patient flow
* Supervisory skills
Important note on completion of reference section of Application Form
All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.
Employer certification / accreditation badges
#J-18808-Ljbffr