About the job
We're looking for an Internal Sales Manager Leader to join our office-based team Cruise team.
Job title: Internal Sales Manager
Division: Cruise division
Contract type: Permanent
Hours: 40 hours per week
Location: Poole
What you will be doing
Responsible for leading, coaching and developing the SME (Subject Matter Expert) team to generate revenue, manage pipelines and achieve performance targets.
Setting KPIs, improving conversion rates and implementing sales strategies for the Cruise division.
Key Responsibilities
Execute sales plans by managing existing customer accounts, nurturing new opportunities within accounts managed by SMEs.
Provide ongoing training and professional development for SME team.
Manage all people related aspects of the SME team, including recruitment and performance management.
Set and track sales targets, produce reports, and conduct monthly forecasts.
Support business development initiatives through development of strong relationships with existing customers.
Monitor and analyse key performance indicators (KPIs) to measure team effectiveness and productivity.
Use data to identify opportunities for improvement and to enhance the sales pipeline.
Collaborate with Procurement to ensure timely product sourcing in response to clients' requests and use this information to anticipate future needs.
Take lead on core product range pricing, working closely with procurement to maintain best profit margin.
Liaise with internal departments, such as operations and internal account support teams to ensure customer expectations are met.
Ensure adherence to sales, finance, and legal compliance, policies and procedures.
Manage tender and RFP process.
Implement training and development programs to upskill the SME team.
Contribute to digital sales transformation initiatives to enhance efficiency, reach and company image.
Ensure that the pipeline is always kept up to date and opportunities are reported accurately.
Instil pipeline discipline around SMART next steps, accurate values and close dates and adhering to gateway sign offs.
What's in it for you
Modern open plan office
Monthly profit share bonus scheme
Free access to LinkedIn Learning
Holiday buy-back scheme
Company sick pay
Free onsite parking
Perks at Work scheme
'Tuck shop' snacks
Free lunch every Friday
Charity dress down day every Friday
Cycle to Work scheme
Complementary Birthday vouchers
Subsidised workplace massage
Eye vouchers
Employee assistance programme (EAP)
Company social and corporate events
Who we are
We are a fast paced, forward thinking cruise product solutions provider with a mission to help operators deliver unforgettable journeys. Our work improves life on board for guests and crew by streamlining the entire hotel and technical supplies lifecycle. We bring consistency, reliability and pride to every part of our partnerships, achieving more than 99 percent on-time in-full delivery across more than 30 ports and six continents across the globe.
Where you work
Our open plan office encourages teamwork and communication. You will be working in a respectful environment surrounded by people that care about you just as much as our customers. We also believe diversity is the key to a success. That means your voice will always be heard no matter your role, and there will always be the opportunity to make a big impact.
Who you are
With proven inside sales management experience, you will demonstrate strong leadership and team management, delivering performance through coaching and motivating your team. Using your B2B experience (ideally within premium leisure, retail and/ or hospitality industries) you will prioritise customer satisfaction and delivering on our promise.
You will have an agile approach, able to react calmly and decisively to the changing requirements. Utilising available data and metrics, you will manage the sales pipeline and continuously improve conversion rates.
Your energetic and engaging personality will motivate your team's performance - not afraid to have courageous conversations you will thrive in a fast paced and target driven environment.