This exciting role is for those people who have a thirst for service delivery projects whilst keen on having a real impact on how the UK manages its emergency communications services.
The role will work on projects in the ARP Service Programme, focusing on service delivery to ambulance Trusts including the introduction of a new Service Partner, Service Desk and associated ITIL processes, a new support process for Control Room positions and the transition of support for radio terminals to new suppliers.
No two days are the same working for ARP; it demands interaction with UK ambulance Trusts and suppliers in progressing its key programmes including the upgrade to the communications systems in ambulance control rooms and upgrading the equipment both in the ambulance and used by the emergency crew.
Main duties of the job
* To manage the booking of events, accommodation and travel for ARP colleagues.
* To support the wider team in general administrative duties.
* Support the team in the planning and execution of full team meetings.
* Support the team with the arranging and booking of training courses.
* To carry out other tasks/duties as directed, appropriate to the role
* Actively promote equality and inclusion.
* Personal Development
* Take part in activities that lead to personal and/or team growth.
* Attend supervision and appraisal sessions with the Line Manager.
* Take a lead in identifying own development needs.
About us
The Ambulance Radio Programme (ARP) is an enduring organisation directly appointed by the Department of Health and Social Care (DHSC) to provide and upgrade emergency communications for UK ambulance services.
ARP has a team of over a hundred staff consisting of commercial, finance, project, implementation, technical, user assurance and service colleagues. They are based all over the country to support the successful delivery and maintenance of a £460m programme of work.
The aim of ARP is to implement new technology that provides innovation and enhances patient care with the latest equipment. ARP's solutions also play a longer-term role in preparing the ambulance service for the adoption of the Home Office's Emergency Services Network (ESN).
Details
Date posted: 07 October 2025
Pay scheme: Agenda for change
Band: Band 3
Salary: £24,937 to £26,598 a year per annum
Contract: Permanent
Working pattern: Full-time
Reference number: 202-7504200
Job locations: Barnsley Business Innovation Centre, Innovation Way, Barnsley, S75 1JL
Job responsibilities
For further information about this role please see attached the job description.
Although the team is delivering complex programmes on behalf of the Department for Health and Social Care (DHSC), the team is hosted by South Western Ambulance Service NHS Foundation Trust, which means the successful candidate will enjoy all the benefits that working for an NHS Foundation Trust has to offer.
Person Specification
Essential
* English and Maths GCSE at grade C or above
* Some experience of clerical or administration processes
* Good interpersonal skills
* Good working knowledge of Microsoft Word, Excel, powerpoint, Teams, Sharepoint and Outlook
Desirable
* Experience of working within a busy office environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years.
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