To manage the services delivered by the Housing Direct Repairs Services section, delivering an efficient, effective and responsive customer focused service and to deliver continued learning and improvements from Customer Satisfaction feedback
Knowledge, experience, and skills
Knowledge of the main issues affecting social housing
Minimum of 1 years experience of working within a responsive repairs environment and housing management systems
Experience of dealing with all aspects of building maintenance / repairs in a busy environmen
Experience of processing customers repair requests methodically and accurately within the appropriate policies, procedures and guidelines meeting tight deadlines.
Ability to problem solve and diagnose repairs accurately.
Excellent Customer Care & communication skill, experience of working with members of the public, the ability to handle difficult situations in an open and honest manner and liaise with various internal and external parties.
Ability of working in a team and contribute to the teams overall performance.
Ability to demonstrate accountability and a positive attitude to your responsibilities as an employee of Islington Council.
Take personal responsibility for self-development; to equip self with skills required to cope with changes in ways of working and keeping abreast of organisational changes.
Displays an awareness, understanding and commitment to the protection and safeguarding of children and young people and or vulnerable adults
Ability to employ excellent problem-solving skills in a fast paced, pressurised, demanding work environment and the ability to work independently and manage own work load, work under own initiative and prioritize tasks effectively
Repairs Coordinator Repairs Coordinator Repairs Coordinator Repairs Coordinator Repairs Coordinator
TPBN1_UKTJ