Customer Services Advisor - Technical Team
Location: Aylesford - hybrid working - after training
Monday to Friday 8am - 6pm, 3 shift patterns
* Making sure information matches up between different systems and our clients' networks.
* Working closely with our Logistics, Project Management, and Sales teams to gather the info we need.
* Helping our clients install monitoring software and answering any questions they have.
* Putting together reports when needed.
* Keeping track of service agreements for our most important clients.
* Remotely advising of technical issues to customers
* Giving regular updates to important people in our business.
Location Maidstone Job Summary
Location: Aylesford - hybrid working - after training
Monday to Friday 8am - 6pm, 3 shift patterns
* Making sure information matches up between different systems and our clients' networks.
* Working closely with our Logistics, Project Management, and Sales teams to gather the info we need.
* Helping our clients install monitoring software and answering any questions they have.
* Putting together reports when needed.
* Keeping track of service agreements for our most important clients.
* Remotely advising of technical issues to customers
* Giving regular updates to important people in our business.
About us
Winner of the Investors in Sales 2023 and Winner of the PrintIT Awards for Employee Experience 2021, Apogee Corporation provide Managed Workplace, Managed Print and Managed IT Services with Europe's Largest Multi-Brand solution. As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.
We are committed to our sustainability objectives and are involved in frequent community and charity initiatives to support our vision. We are passionate about diversity, equity, and inclusion with a culture of originality. Our recent investment of £250,000 in employee training and development highlights our commitment to investing in enhancing the skills, knowledge, and experience of our employees.
Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless.
Experience and Skills Required
Previous customer services skills
Good time management
Excellent communication skills
High level of accuracy and attention to detail
Software knowledge and experience, advantageous but not essential
Experience in a call centre/helpdesk environment is desirable
Ability to work under pressure to prioritise and multitask
Excellent communication skills & telephone manner
Methodical with an aptitude for attention to detail
Able to work in a team as well as independently
Adaptable and flexible to changing demands
Benefits
* Flexible working options
* 33 days holiday including bank holidays
* Holiday purchase scheme
* Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
* 2 paid days off per year for voluntary work to support our local communities
* Pension scheme
* Life assurance 4 x salary
* Sponsorship for professional development and memberships
* Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
* Mental health first aider support programme
* Cycle2work scheme
* Discounted Gym Membership
* Eye care voucher scheme
* Free flu vaccinations
* Employee social events and recognition activities throughout the year
* HP Employee discount programmes
* Mobile phone discounts
We are a Disability Confident Committed Employer
Please take the time to look at our excellent Glassdoor and Trustpilot reviews We have been awarded “Customer Experience Foundation Membership” showing our commitment to excellent customer service.
Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We welcome all applicants and are open to considering flexible working options
Job Profile Job Profile document
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