Job Overview
We are seeking a dedicated and enthusiastic Porter to join our team in providing exceptional service to our guests. The ideal candidate will be responsible for ensuring the cleanliness and organisation of the premises while assisting guests with their needs. This role is pivotal in creating a welcoming atmosphere and enhancing the overall guest experience within our establishment.
Duties
* Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
* Maintain cleanliness in public areas, including lobbies, corridors, and restrooms.
* Assist with luggage handling, ensuring safe transport to and from guest rooms.
* Provide information about hotel services and local attractions to enhance guest satisfaction.
* Monitor the condition of the property and report any maintenance issues promptly.
* Uphold high standards of hospitality by responding to guest requests efficiently and courteously.
* Collaborate with other departments to ensure seamless service delivery.
* Support other departments with various tasks as needed - such as setting up / breaking down for events in our Function Halls.
* Attention to detail and the ability to work well in a team.
Experience
* Previous experience in a hotel or hospitality environment is preferred but not essential.
* Multilingual or bilingual skills are highly desirable to cater to a diverse clientele.
* Strong phone etiquette is essential for effective communication with guests and team members.
* A passion for guest services and a commitment to delivering exceptional hospitality experiences are crucial for success in this role.
* Join us as we strive to create memorable experiences for our guests through outstanding service and attention to detail
Job Type: Part-time
Pay: £12.21 per hour
Expected hours: 24 – 40 per week
Benefits:
* Free parking
* Gym membership
* On-site gym
* On-site parking
Work Location: In person