Role Profile
We are looking for an experienced ERP Analyst to support, maintain and improve our Infor SyteLine 10 environment. The role covers day-to-day system support, process development, troubleshooting and ongoing enhancement across multiple business areas.
Key Responsibilities
* Participate in a positive and proactive EHS culture across the site.
* Provide day-to-day support for SyteLine 10 users across Operations, Planning, Engineering, Quality, Purchasing, Finance and Customer Services.
* Investigate and resolve system issues, data problems and process gaps.
* Build and maintain forms, IDOs, views and reports used across the business.
* Work with functional teams to understand requirements and translate them into practical system changes.
* Maintain configuration, parameters and codes that drive business processes.
* Support integrations with shop floor systems, finance tools, reporting platforms and other linked applications.
* Assist with testing cycles for upgrades, patches and newly released functionality.
* Carry out data analysis, cleansing and data fixes when needed.
* Produce documentation including process guides, functional specs, test scripts and training packs.
* Deliver user training and act as a point of contact for system queries.
* Work closely with technical teams on SQL, data structures, performance issues and troubleshooting.
Person Specification
* Hands-on knowledge of Infor SyteLine 10 (CloudSuite Industrial) in a live environment.
* Strong understanding of key functional areas such as:
o Customer Orders
o Jobs and Production
o APS / MRP
o Purchasing and Receiving
o Inventory and Warehousing
o Invoicing and basic financial flows
* Good grasp of SyteLine table structures and how transactional data flows through the system.
* Solid SQL experience for analysis, problem diagnosis and reporting.
* Ability to interpret business requirements and explain system behaviour in clear terms.
* Experience in SyteLine 10 upgrades, patching or multi-site deployments.
* Knowledge of Factory Track, mobile solutions or other Infor-related modules.
* Familiarity with job costing, planning detail or engineering change processes.
* Understanding of basic API links or integration platforms.
Personal Qualities
* Methodical, curious and willing to question unclear requests.
* Able to prioritise workload and work independently when required.
* Good communicator who can translate technical detail into plain English.
* Comfortable working with both shop-floor users and senior managers.