Blue Legal are partnering with a leading law firm who are recruiting for a Client Programme Manager to join their Bristol office. The role involves working with the Senior Client Programme/CX Manager and Head of Business Development to support the firm’s Markets strategy by driving forward three key strategic client development work streams.
The Responsibilities:
* Coordinate and implement the firm’s Key Account Programme, embedding a structured best practice approach with support from senior BD leaders and external consultants.
* Ensure a consistent framework for client analysis, account planning, client development and internal engagement, adapting methods for different client categories.
* Develop and roll out a Key Account Management toolkit, collaborating with partners, lawyers, BD managers and business services teams.
* Monitor and measure KAM Programme KPIs, establishing a regular reporting system to track progress.
* Lead the Client Listening Programme, increasing both the quality and volume of client feedback and embedding it into the firm’s culture.
* Partner with a client insight consultancy, integrating new technologies and refining reporting to highlight key themes that drive continuous improvement.
* Manage client on-boarding processes, ensuring smooth transitions from panel appointments to delivery, implementing on-boarding plans, and embedding best practice into business-as-usual client management.
* Collaborate with other business services (e.g. Finance) and proactively upskill marketing and wider business teams to strengthen client-focused practices.
The Candidate:
* Strong influencing, communication, and facilitation skills, with the credibility to challenge senior stakeholders and drive change.
* Proven track record of delivering client programmes, managing processes, and implementing change, ideally within professional services.
* Confident, proactive, and resilient, able to instil trust, prioritise effectively, and adapt in fast-paced, high-pressure environments.
* Flexible with excellent time management, capable of overcoming challenges and maintaining focus despite setbacks.
Please note: Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm or a high profile relevant Association or Agency will be considered. We regret that our clients will not accept applications outside of these areas.