* Start immediately
* Hybrid working, friendly team
About Our Client
The organisation is a well-established entity in the Science industry. With a national presence, it operates on a large scale, providing innovative solutions and products to various clients and industries across the country.
Job Description
1. Responding promptly to customer inquiries through various channels
2. Maintaining a positive, empathetic, and professional attitude toward customers
3. Managing administrative tasks such as record-keeping and filing
4. Communicating and coordinating with colleagues as necessary
5. Ensuring customer satisfaction and providing professional customer support
6. Handling customer complaints, providing appropriate solutions and alternatives
7. Keeping records of customer interactions, transactions, comments, and complaints
8. Continuously improving through feedback
The Successful Applicant
A successful Customer Service Assistant should have:
1. Strong administrative skills, with an eye for detail
2. Excellent communication skills, both written and verbal
3. A proactive approach to problem-solving
4. Proficiency in Microsoft Office Suite, particularly Excel and Word
5. An understanding of customer service principles and practices
6. A high level of professionalism and a positive attitude
What's on Offer
The successful Customer Service Assistant will receive:
1. A competitive hourly rate of £13.00 to £15.00
2. Opportunity to work in an impressive company within the Science industry
3. A friendly and supportive work environment
4. Potential for career growth and development
We encourage all qualified candidates, who are ready for a new challenge, to apply. This is a fantastic opportunity to join a respected company, where your efforts will be recognised and rewarded.
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