Reservations & Customer Services Coordinator – 6
month contract
Do you long to be by the sea and embrace Cornwall’s stunning
coastline? That’s where you’ll find Beach Retreats and our portfolio of 240
self-catering holiday lets. Each of our properties have one key attribute in
common; they are all located within easy walking distance to a beautiful
Cornish beach.
We currently have a fantastic opportunity for someone to
join the Reservations department. Join our team, play holiday matchmaker and
become a beach expert. Help our tribe of beach loving guests find the perfect
property and make the most of their precious time on the Cornish coast. Thrive
within a friendly and supportive team, with plenty of opportunity for personal
growth.
Combining deep rooted Cornish roots (as an independent,
family-owned company) with a dynamic, forward-thinking mindset (as part of the
Watergate Group), you can enjoy the best of both worlds at Beach Retreats. As a
group, we are well underway with our journey to B-Corp status, where we are
committed to operating as ethically and sustainably as we can.
The role:
You’ll be based in our three-storey, interior-designed
office at the Aerohub, home to Cubs Coffee and a bustling co-working space.
Bursting with amenities, you’ll have use of our spacious staff pantry, wet
room, EV car chargers and a collection of vibrant meeting spaces. Hybrid
working is available.
As part of the Reservations team, you’ll be responsible for
handling bookings and enquires via e-mail, telephone, live chat, and social
media. You’ll get out and about, visiting our properties to build up your
knowledge of the portfolio. You’ll assist guests before, during and after their
stay with everything from paying their balance, refunding security deposits,
and helping with information about the property.
This is a full-time position, on a fixed-term 6 month contract.
About you:
We are looking for candidates who have:
* Experience in a similar hospitality environment.
* Experience in delivering a high level of
customer service.
* Local knowledge of Cornwall.
* A good working knowledge of Microsoft Office
(Word, Excel and Outlook).
* English & Maths GCSE Grade A-C (or
equivalent).
* A full clean driving licence.
* The ability to work weekends (Saturdays) on a
regular basis.
What we offer:
On top of competitive pay and a beautiful working
environment, you can take advantage of a wide range of benefits and.
* Full,
professional training with an award-winning company.
* A
relaxed, professional place to work in a beautiful location.
* A
welcoming team of like minds, eager to support and encourage each other.
* Excellent
career prospects in an ever-expanding organisation.
From discounted stays to training and development
opportunities, we're all about helping our team achieve their personal and
professional goals. Located near the sunny, sandy, Cornish coast, you'll never
be short on inspiration. Working at Beach Retreats isn't just a job - it's a
transformative career opportunity. Apply now and join us in creating memorable
experiences that our guests and team remember for a lifetime.”