Overview
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on challenging problems with thousands of variables impacting the supply chain, and we’re looking for talented people who want to help. You will join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You will collaborate with people across AWS to help deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You will experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
A unique opportunity to join AWS as a Data Centre Technician. You will become the primary resolver for your support team and gain troubleshooting skills on one or more operating systems. You will be able to troubleshoot and solve all but the most complex infrastructure issues. Issues are escalated to the appropriate resolver groups when necessary. You will create and maintain documentation on technologies you support and are able to convey Standard Operation Procedures (SOPs) to junior staff. You understand all aspects of the equipment you support and know how to innovate and make decisions on your own, while also knowing how to take direction when it is given, paying attention to all details involved.
You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. You act as an escalation point for junior technicians and you understand all aspects of the equipment you support.
Regular work schedule is Monday to Friday, with participation in an on-call rotation and requirement to provide shift coverage during emergencies. This may include responding to after-hours calls, working outside regular business hours, 12-hour shifts, or rotating shifts to ensure operational coverage during critical situations. Travel may be required up to 10% of the time.
Responsibilities
* Troubleshooting of facility and rack-level events within internal Service-Level Agreements (SLAs)
* Perform root cause analysis of equipment failures
* Ensure all safety procedures are adhered to while performing work
* Respond to off hour emergency calls per on call rotation for any one of the region's sites
* Fully comply with all physical security procedures and policies
* Must be commutable to the Thames Valley Region
* Data Centres are 24/7 environments. All interested candidates must be willing to work rotating shifts (day/night) as well as weekends
* Data Centre Technicians are also required to wear a pager for communication, information, emergency, and on-call situations
Qualifications:
* 3+ years of computer hardware experience
* 3+ years of computer networking experience, Associate\'s degree or higher in an IT-related field or applicable certifications or equivalent professional or military experience. Networking experience with CCNA and/or Network+ certifications. Experience with CISCO, Juniper and other commodity networking devices
* Previous experience working in a Data Centre environment (racking & stacking gear, cable management, hot & cold aisle containment)
* All candidates must possess a valid driver\'s license, their own vehicle, and will need to pass a driving record check to operate company vehicles. Travel between sites/locations during the workday may occur
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
AWS is the world\'s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating – that\'s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Culture & Growth
Inclusive Team Culture: Here at AWS, it\'s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including CORE and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth: We\'re continuously raising our performance bar as we strive to become Earth\'s Best Employer. You\'ll find knowledge-sharing, mentorship and other career-advancing resources to help you develop into a better-rounded professional.
Work/Life Balance: We value work-life harmony. Flexibility in our working culture supports you in achieving success at work without sacrificing home life.
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