Vacancy Type: Part Time / Permanent
Location: St Vincent's Shop, 15 Copson Street, Withington, Manchester, M20 3HE
Salary: £8,742.50
Application Deadline: Sunday, May 24, 2026
Assistant Shop Manager
12.5 hrs per week
Sunday (5 hrs) and one day Monday to Saturday (7.5 hrs)
We are looking for a motivated and customer‑focused Assistant Shop Manager to support the day‑to‑day running of our St Vincent de Paul (SVP) charity shop. This is a rewarding role where you will help maximise sales, deliver excellent customer service, and support volunteers, all while contributing to the vital work of the SVP.
About the Role
Working closely with the Shop Manager, you will help ensure the shop operates efficiently, safely and in line with SVP values and retail standards. You will play a key role in driving income, maintaining high shop standards, and creating a welcoming environment for customers, donors and volunteers. On days when the Shop Manager is absent, you will be responsible for the effective and safe running of the shop. The role is based at our Withington Shop, with occasional cover needed at our Backley Shop.
Key Responsibilities
* Support the Shop Manager to maximise income through sales, Gift Aid, donations, recycling and online selling
* Actively promote and maximise Gift Aid, ensuring all donors are asked
* Help ensure a good flow of quality stock, effective stock rotation and strong visual presentation
* Support online selling by listing, processing and dispatching suitable items
* Deliver first‑class customer service and help create a strong “sales through service” culture
* Support the recruitment, training and development of volunteers
* Help maintain a clean, safe and well‑organised shop environment
* Adhere to cash handling, banking, health & safety and SVP policies and procedures
* Act as a key holder and cover the Shop Manager’s holidays where possible
* Engage appropriately with social media (within SVP guidelines) to support the shop and local community
About You
You will bring enthusiasm, organisation and a passion for charity retail, along with a genuine empathy for the values and ethos of the St Vincent de Paul Society.
Essential
* Retail experience with a proven ability to work towards targets
* Good level of English, Maths and IT skills
* Strong communication and customer service skills
* Organised, proactive and able to work collaboratively
* Commitment to high standards and continuous improvement
Desirable
* Charity retail experience and experience working with volunteers
* Advanced retail skills such as visual merchandising or training
* Knowledge or understanding of the SVP and its mission
* Experience using EPOS systems
Why Join Us?
You’ll be part of a supportive, mission‑driven team committed to making a difference in communities across the UK. We offer flexible working, opportunities for professional development, and a chance to contribute to meaningful projects.
Key Dates & Additional Info
* Closing Date: 24th May 2026
* Interviews: WC 8th June 2026
We welcome applicants from all backgrounds. Whilst we ask that staff have sympathy with Christian values, we celebrate and value people of all faiths or none – diversity and inclusion are at the heart of who we are.
If you have any questions or would like to know more about the role, feel free to contact our friendly HR Team on 0207 703 3030 (option 5).
Please note: If you haven’t heard from us within four weeks of your application, unfortunately, you have not been successful on this occasion. We encourage early applications as we may close the listing early if we receive a high volume of interest.
About the SVP
The St Vincent de Paul Society (SVP) has been a beacon of hope since 1844, part of a vibrant international Christian movement working in 153 countries. We are dedicated to tackling poverty in all its forms by offering practical, person‑to‑person support to those in need. Our mission is rooted in dignity, compassion, and respect – serving anyone, regardless of faith, race, gender, or background.
Join us in making a real difference – your skills could help transform lives.
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