The Worldwide Product Engineering department operates across Austin, Leicester, and Manila, providing third-level customer support on issues related to Emerson's products. This team works closely with Emerson's Marketing and Technology on the development of next-generation products and provides DeltaV consulting and software upgrade services to customers. This role, based at Emerson's Leicester office, is part of a global team of Product Engineers within the Customer Support organization, which delivers frontline technical support. This position is ideal for problem solvers who thrive on engaging with customers across a wide range of topics. Success in this role is driven by the product engineer's technical expertise and their ability to build relationships with our global end users. We are seeking candidates who enjoy working with diverse customers and developing long-term partnerships based on trust and collaboration. In addition to customer-facing responsibilities, Product Engineers can collaborate with various Emerson teams worldwide, gaining broad exposure across the organization. Comprehensive training on DeltaV and related technologies will be provided as needed to support ongoing development and maintain technical proficiency.
Responsibilities
* Provide support for Emerson's Automation products and solutions.
* Work directly with customers, Emerson Technical Support offices or representatives, Global Service Center (GSC) engineers and development engineers on technical solutions to DeltaV applications.
* Provide feedback to our Product Marketing & Technology teams regarding end user requirements. Play a part in the role out of the support package for those products. Have early access to products to provide feedback and develop early support knowledge before release.
* Create and update Knowledge Base Article content to inform the field about Product Information.
* Generate close consultative long-term relationships with key Emerson customers to assist with their automation and operational needs.
* Travel (estimate 2-5 trips/year, typically a week or less per trip) to customer sites.
* Other responsibilities or tasks that are within your skills and abilities, whenever reasonably instructed. The business reserves the right to make reasonable adjustments in line with business requirements.
Qualifications
* 5+ years of experience with Emerson's automation systems and/or DeltaV peripheral products and/or DeltaV lifecycle products is required.
* Ability to work directly with the end user resolving system issues on a running process.
* To be a creative problem solver.
* Excellent communication skills, both verbal and written, in English, is required to collaborate with a global customer base.
* Legal authorization to work in the United Kingdom – sponsorship will not be provided for this role.
* You are a problem solving innovator. You readily adapt to personal, interpersonal, and leadership behavior. You work out tough agreements and settle disputes equitably. You adjust communication to fit the audience and the message for both stakeholders & technology. You deal comfortably with the uncertainty of change. You identify and seize new opportunities.
* Engineering Degree or equivalent is preferable.
Preferred Qualifications
* Detailed knowledge of DeltaV Live would be an advantage.
* Previous experience of working with remote engineering teams.
Why Emerson
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact.
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. We want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems—for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award‑winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
About Emerson
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team—let's go!
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