Overview
Customer Success Manager - 12 Month FTC at Benifex, Southampton, United Kingdom. This role is with a fast-moving technology company that provides online rewards and benefits solutions and supports more than five million employees in over 3,000 organisations across more than 100 countries.
Our Customer Success team builds strong relationships, solves problems, and ensures customers receive real business value from our platform.
Responsibilities
* Managing a portfolio of enterprise multinational and/or local accounts.
* Driving customer retention and satisfaction by ensuring brilliant basics.
* Leading customer meetings and solving incoming requests.
* Setting up ways of working for new global customers alongside Key Account Managers.
* Coordinating smaller technical projects, issues, and incidents.
* Collaborating cross-functionally to implement new content, resolve problems, and share customer feedback.
* Supporting and mentoring junior CSMs on shared accounts where needed.
What we’re looking for
* Minimum 2 years of experience in a customer-facing role (B2B), for example as a Customer Success Manager or similar.
* Professional English language skills, written and spoken.
* Experience working at a SaaS company and/or in the tech/HR benefits industry.
A Plus
* Experience managing global customers.
* Experience managing enterprise customers.
* University degree in technology or another relevant field.
* German, Dutch or French is optional.
Practical information
* Start: As soon as we find our match.
* Extent: Full-time, 12 Month FTC.
* Location: UK, Amsterdam or Munich.
* Work model: Hybrid, or remote first in the UK.
Equality, diversity and inclusion
At Benifex we are committed to equal opportunities and celebrating diversity. We value every individual, regardless of race, religion, gender, sexual orientation, age, disability, or other characteristics, fostering a workplace where everyone feels respected and valued. If you need reasonable adjustments for interviews, please respond to the email you’ll receive after applying.
Our interview process
We aim for a fast and efficient process. The steps include an initial informal call with the Talent team, online tests in numeracy and logical reasoning, an interview with the hiring manager and a team member, and a final interview with the Director.
Portsmouth, Hampshire, Southampton, Eastleigh, Hedge End and surrounding areas are shown for context. This part of the listing is informational and not a job requirement.
If you’re interested, apply to join Benifex and help create better workplaces through our engagement platform.
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