Job Description
Please ensure you read the below overview and requirements for this employment opportunity completely.
Customer Service / Client Management / Operations Assistant
Key Account Assistant – Service DeliveryJob Location : Southend Job Salary: £27,000Job Type: Full-time, FTC till July 2027Kickstart your career in client success and operational excellence.Are you organised, proactive and passionate about delivering great customer service? Do you love being the person who keeps everything running smoothly behind the scenes? If you’re looking for a role where you’ll learn fast, take ownership and make a real impact, this is the perfect opportunity.We live by honesty, ownership, and respect, and we’re looking for someone who naturally embodies these values.What You’ll Be Doing:As our Key Account Assistant, you’ll play a vital role in supporting the smooth delivery of services for a portfolio of key clients. You’ll work closely with colleagues across planning, operations and sales, helping ensure every stage of the client journey is managed with accuracy and care.Your key responsibilities will include:
* Supporting the Key Account Manager in day‑to‑day client coordination.
* Assisting with scheduling and ensuring work aligns with KPIs.
* Helping to identify improvements in processes and efficiencies.
* Preparing and sending service reports within the required timeframes.
* Logging access issues, liaising with clients and helping resolve challenges.
* Assisting in handling client queries, complaints and service updates.
* Keeping records up to date with progress and actions taken.
* Supporting with financial admin: estimates, approvals, WIP checks and reconciliations.
* Preparing for client review meetings and completing follow-up actions.
* Providing team support during busy periods or holidays.
* Helping coordinate subcontractors when needed.
* Noticing upsell or cross‑sell opportunities and passing them to Sales.
* Updating contract programmes and ensuring asset information is accurate.
* Assisting with non-conformance logging and ensuring actions are tracked and completed.
You’ll thrive here if you are:
Detail-focused and organisedA natural communicatorEager to learn and keen to build a career in account management or operationsCalm under pressure and good at juggling multiple tasks.Positive, proactive and solution-focusedComfortable working independently but also love being part of a team
Full training and support are provided, we just look for the right attitude, willingness to learn, and genuine care for customers.Why You’ll Love This Role:You’ll be right at the heart of the operation, making sure clients receive a smooth, professional and reliable service. xsngvjr It’s a fantastic stepping stone into Key Account Management, Customer Success, or Operations, with lots of room to grow. # 4769711