Overview
Sales Assistant role at GO Outdoors to play a vital role in delivering an exceptional shopping experience. There are opportunities for career development and progression within the JD Group.
Responsibilities
* Provide exceptional customer service by greeting customers warmly and ensuring they receive the best experience.
* Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximising opportunities for add-on sales.
* Maintain high visual and merchandising standards by keeping the shop floor clean, well-stocked, and displays organised according to brand guidelines.
* Support store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
* Process sales transactions, including cash handling and card payments accurately.
* Upsell and cross-sell products to maximise sales opportunities.
* Maintain stock levels on the shop floor and ensure shelves are well-organised and appealing.
* Address and resolve customer queries professionally.
* Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPI’s
* Contribute to achieving or exceeding the store's monthly sales target.
* Drive KPIs including Units, Conversion, ATV, and UPT; achieve upselling or cross-selling targets.
* Maintain a high Net Promoter Score (NPS).
* Ensure all stock on the shop floor is fully replenished.
Skills and Experience
* A positive attitude towards a fast-paced, customer-focused retail environment.
* Ability to view challenges as opportunities to develop yourself, your career, and new skills.
* Confident interpersonal and communication skills; thrives in social situations through customer engagement.
* Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
* Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
* Exclusive deals and discounts from retail and hospitality partners through the benefits platform (TELUS Health) including access to counselling, digital health and well-being advice.
* Health cash plans and a wide range of internal development courses to support personal and professional development.
* Access to apprenticeships and accredited qualifications (England Only) – Earn while you learn.
* Discounted gym memberships at JD Gyms.
* Opportunity to join colleague networks and support initiatives that drive positive change.
* Volunteer opportunities and involvement with JD Foundation employer engagement forums.
* Incremental holiday allowance.
Note: Due to high application volumes, review may take time. Applicants not hearing back within two weeks may consider their application unsuccessful. Applications meeting the skills criteria will be contacted for a first-stage meeting with the talent team, followed by interviews with the hiring manager. #GO
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
* Retail
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