Order Coordinator
Full-time | Monday - Friday, 08:30 - 17:30 (1 hour unpaid lunch)
About the Role
This is an exciting opportunity to join a growing manufacturing business at a pivotal stage in its development. As an Order Coordinator, you will play a central role in ensuring the smooth flow of orders from commercial agreement through to production.
Acting as the technical quality gate, you'll ensure all orders are accurate, complete, and ready for manufacture-helping to drive operational efficiency, reduce errors, and deliver an excellent customer experience.
What You'll Be Doing
Reviewing and technically validating orders handed over from the commercial team
Ensuring all required information is complete, accurate, and compliant before release to production
Acting as the main point of contact for customers post-order, providing clear and timely communication
Raising and managing Requests for Information (RFIs) to resolve missing or unclear details
Liaising with internal stakeholders (e.g. sales and project teams) to clarify order requirements
Making non-commercial updates to orders (e.g. correcting details, confirming specifications, adjusting delivery dates within agreed processes)
Escalating any changes that may impact pricing, scope, or commercial terms
Confirming delivery dates in line with production lead times and prior commitments
Maintaining accurate and up-to-date records within the CRM system
Supporting continuous improvement by identifying recurring issues and contributing to process enhancements
What We're Looking For
Experience in an order processing or coordination role
Background in manufacturing or a similar operational environment
Strong administrative experience within a fast-paced commercial setting
Experience using CRM systems (HubSpot preferred)
Proficiency in Google Workspace and/or Microsoft Office
Key Skills
Excellent attention to detail and a high level of accuracy
Strong communication and interpersonal skills
Confidence to challenge and influence stakeholders when needed
Ability to prioritise and manage multiple tasks effectively
Calm, consistent approach under pressure
Proactive problem-solving mindset with a focus on continuous improvement
What Success Looks Like
Fast and effective response times to new orders and queries
High-quality, technically accurate orders released to production first time
Minimal rework due to missing or incorrect information
Accurate and complete CRM data
Strong contribution to team performance and customer satisfaction