Job Description
First Line Analyst: Desktop, Ticketing, Support, Troubleshoot, Break fix - (RL7865)
Our Global Enterprise Client is looking for First Line Analyst to join their team.
Start date: ASAP
Duration: up to 120 days (initially)
Pay Rate: £114/day (PLEASE NOTE: Employer NI is paid for by the client)
Total Daily Earnings: £128/day (includes rolled up holiday)
IR35 Status: Inside
Location: Onsite in your choice of one the following locations: Aldershot, Bristol
NOTE: Active SC Clearance is highly desirable.
Responsibilities:
* Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract
* Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract
* Effective Management of disposals that go through their Hub as per contract
* Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns as per contract
* Locker replenishments where appropriate as per contract
* Highlight potential issues with service/potential service improvements to their Team Leader
* Follow any agreed processes and procedures either from the Authority (site regulations etc) or the customer.
* 2 year+ experience in a PC field service environment or PC field Workshop environment Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs)
* Accredited or willing to go through HP & Dell - Desktop and Laptop training
Soft Skills:
* Flexible approach and ability to work co-operatively within a newly created team environment
* Should be a self-starter and be able to perform quality assurance and control to create technical deliverables that are error free/with minimal non-functional defects.
* Experience in operationally supporting large, complex technical environment.
* Methodical and structured in their approach to tasks.
* Capability to organise and prioritise tasks
* Strong interpersonal skills to establish/maintain relationships and interact with team members
* Strong organisation and time management skills
* Strong analytical and problem-solving skills
To apply for this First Line Analyst contract job, please click the button below and submit your latest CV.
Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience.
Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.