Job Description
As a key part of the team, the Receptionist will play an active role in shaping the workplace experience, creating memorable moments for all stakeholders
You will champion our service culture, promoting the right behaviours and helping to build a positive, people-focused environment.
At ISS, we are committed to giving our Workplace Placemakers the tools, skills, and knowledge to deliver exceptional service - connecting people and places to make the world work better.
Key Responsibilities
1. Act as the first point of contact for customers, visitors, and colleagues, ensuring a welcoming and professional experience
2. Support workplace experience by assisting with enquiries, room bookings, events, and community initiatives
3. Collaborate with security to follow site processes, manage visitor registration, passes, and assist with evacuations or lockdowns
4. Conduct building tours, report faults, and maintain reception and common areas to high standards
5. Provide clear communication and assistance to visitors and ensure hosts meet guests before access is granted
6. Keep booking systems accurate, prepare for upcoming bookings, and serve as an information source for all site users
7. Support management and colleagues with administration, daily tasks, and cover for events or out-of-hours requirements
Professional and Personal Competencies/Qualifications
8. Strong stakeholder management skills
9. Previous customer service or receptionist experience preferred
10. Excellent interpersonal and communication skills
11. Ability to build positive relationships with clients and colleagues
12. Professional, welcoming, and customer-focused approach
13. Organised with attention to detail and accuracy
14. Flexible and adaptable to changing needs and priorities
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.