Job Description
We are looking for a Senior CRM Ops Manager who is a natural problem-solver and a collaborative communicator. You’ll be someone who can work autonomously, take the initiative, and effectively manage stakeholders at all levels to secure buy-in for key initiatives. As a leader, you will be passionate about developing and growing a team of direct reports.
You will lead the team’s operational strategy, ensuring that communications are delivered with a focus on automation and reusability. Your role is pivotal in evolving our contact strategy and measurement frameworks.
Key responsibilities include:
1. Championing operational processes, including QA and planning, to ensure consistent and efficient delivery.
2. Owning the measurement framework, translating business needs into Braze requirements and implementation.
3. Managing data attributes and event requirements for strategy delivery and pipeline validation.
4. Driving a test-and-learn strategy to accelerate results and deliver value through communication tools.
5. Overseeing daily reporting and improving self-serve reporting capabilities to increase visibility for senior stakeholders.
Qualifications
To succeed in this role, you will bring the following technical expertise:
6. Advanced skills in Braze, Liquid, SQL, and BigQuery.
7. Deep CRM expertise with a track record of using data for targeting, segmentation, and identifying growth opportunities.
8. Experience in deliverability management, including IP health and reputation.
9. Proficiency in reporting tools such as Looker.
Additional Information
So why pick UW?
We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:
10. An industry benchmarked salary. We’ll share it during your first conversation.
11. Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
12. Holiday trading- buy & sell up to 5 days holiday each year
13. Electric Car salary sacrifice scheme through Tusker
14. Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
15. A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool.
16. Save as You Earn scheme.
17. Family-friendly policies, designed to help you and your family thrive.
18. Flexible benefit choices such as Private health insurance, a free Virtual GP, Gym discounts and wellbeing apps.
19. Belonging groups that help UW shape an even more inclusive future.
20. A commitment to helping you develop your career journey through learning, coaching and new experiences