Summary
We’re seeking a proactive, tech-savvy IT Support Technician to be the friendly face (and voice) of all things IT at Computer Hub. You’ll handle everything from setting up devices and resolving tech hiccups to protecting our systems and ensuring our operations run smoothly.
Wage
£16,000 a year
Salary: £16,000 to £18,000
Training course
Information communications technician (level 3)
Hours
Working days to be confirmed between - 9.00am - 5.30pm, 30-minutes for lunch
37 hours 30 minutes a week
Start date
Friday 10 October 2025
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
L'Computer Hub asks that not candidate or agency contacts them about this job. If you are a candidate and you are interested in this vacancy, please go through the application process on this advert"
Your Role:
* Serve as the first point of contact for IT issues, providing clear, confident, and friendly support
* Deliver hands-on troubleshooting for **hardware, software, and network** challenges
* Set up and retire laptops, peripherals, and other devices.
* Manage user onboarding and offboarding to ensure seamless transitions
* Keep precise records of IT equipment, user accounts, and configurations
* Investigate potential cybersecurity concerns, escalating when necessary
* Provide support for remote staff and off-site locations
* Promote and uphold IT policies, compliance requirements, and data protection standards
What You’ll Bring:
* Proven experience in first-line IT support or a similar technical role
* Strong knowledge of Windows OS, Microsoft 365, and fundamental networking principles
* Awareness of **cybersecurity best practices** and incident response
* Excellent communication skills with a customer-first approach.
* Ability to prioritise tasks and stay organised under pressure
* Familiarity with IT asset management and user account administration
If you thrive on solving problems, enjoy helping people, and take pride in keeping tech running at its best, we’d love to hear from you.
Where you'll work
25 COMMERCIAL ROAD
SWINDON
SN1 5NS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
JUST IT TRAINING LIMITED
Training course
Information communications technician (level 3)
What you'll learn
Course contents
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
* Identify and scope the best solution informed by the system data associated with the task
* Test and evaluate the system's performance and compliance with customer requirements.
* Escalate non routine problems in line with procedures
* Use basic scripting to execute the relevant tasks for example PowerShell, Linux
* Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
* Apply the necessary security, in line with access and/or encryption requirements
* Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
* Test and evaluate network environments
* Monitor performance and usage of a network
* Deploy applications on a network
* Set up storage and data access for staff
* Apply necessary security measures, in line with access requirements to a network
* Carry out routine maintenance across network systems, ensuring organisational compliance
* Monitor network-related workloads including DNS and firewalls
* Install or undertake basic upgrades, either physically or remotely
* Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
* Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
* Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
* Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
* ICT (Information Communications Technician) Level 3 Apprenticeship Standard
* You will also receive full training and support from the Just IT apprenticeship team to increase your skills
* Your training will include gaining a Level 3 Information communications technician qualification
Requirements
Essential qualifications
GCSE in:
* English (grade 4/C and above)
* Math (grade 4/C and above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Analytical skills
* Logical
* Team working
* Creative
* Initiative
* Patience