Join to apply for the Partner Support User Tester role at Stonebridge - Mortgage & Insurance Network
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Join to apply for the Partner Support User Tester role at Stonebridge - Mortgage & Insurance Network
Stonebridge - Mortgage & Insurance Network provided pay range
This range is provided by Stonebridge - Mortgage & Insurance Network. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
We are looking to increase the size of our team, and are currently recruiting for a Partner Support User Tester to join the team. The role is paying a salary of £25,000 and is hybrid working, minimum 3 days from our Basildon office and the remaining 2 days can be worked from home.
Who We Are
Stonebridge Mortgage Solutions Ltd is one of the leading dedicated mortgage and protection networks in the UK with a professional community of more than 1,300 mortgage and protection advisers and 600 firms.
Our team is comprised of passionate professionals committed to excellence and continuous improvement. We aim to provide world class support and guidance utilising our cutting-edge systems and regulatory expertise and our revolutionary spirit has the customer at its heart.
Our Benefits
* Great company culture
* Competitive salary
* Performance related bonus (non contractual)
* 22 days annual leave + your birthday off + up to 3 more annual leave days linked to years of service
* Company Pension with optional matched additional contributions up to 1.5%
* Flexibility to work from home
* Free breakfast, lunch, fresh fruit snacks, hot and cold soft drinks when working in the office
* 2 days off per annum for charity / community volunteering
* 2 half days paid leave for 'me time' to support mental and physical wellbeing
* 1 day paid leave for 'team time' joining your team in a volunteering / community service activity
* Full programme of employee engagement activities
* Company reward and recognition schemes
* Retail discounts and cash back platform
* Salary sacrifice schemes for home and tech, cycle to work, pension scheme
* Company sick pay
* Option to buy / sell up to 5 additional days annual leave
* Gym Subsidy
* Employee Assistance Programme
* £500 employee referral scheme
* Death in service insurance cover
* Critical illness insurance cover
The role
The Partner Support User Tester (PSUT) deals directly with the UK-wide network of professional mortgage and insurance Advisers, in relation to system and process-related queries by phone, ticket and email.
The PSUT will be required to operate as first line support for the testing of new functionality for the Revolution (and surround) systems, providing feedback within agreed timelines to support successful deployment.
Supporting the development of end-user training material, alongside the Business Training Consultants will be a feature of the role.
The PSUT may also handle queries received for network members via various channels and delivering prompt, accurate and clear guidance and/or the fastest and most comprehensive resolution of queries possible. This includes referral and escalation where necessary.
The role also includes identification, escalation and handling queries on any system issues that affect performance and/or impact on network members’ experience.
Key Responsibilities
* User testing of new or updated Revolution functionality and report results back to the developers and key Stonebridge staff
* Support production of training material for new or updated Revolution functionality
* Manage calls and incoming tickets/emails to standard and in line with targets
* Refer items to other teams as required and escalate items where applicable
* Identify and report issues to IT/Dev teams affecting performance and/or member service
Our ideal candidate
* Great customer service skills
* Strong IT skills
* UAT testing experience an advantage but not essential
* Confident communication skills
* Teamwork skills
* Ability to create training materials for internal and external colleagues
* Eligibility to work in the UK and everything it takes to successfully complete pre-employment screening.
How To Apply
Apply with CV. If you require any reasonable adjustments for any part of the recruitment process, please let our recruitment team know.
Individuals with different cultures, perspectives and experiences are at the heart of the way Stonebridge works. We are committed to equality of opportunity and welcome applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships, and ex-offenders.
Seniority level
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Engineering and Information Technology
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