Oracle HCM Support Analyst
Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Help build and keep the nation's critical infrastructure connected and protected 24/7.
Reporting to the HR Systems Manager, you will actively support the HCM Oracle system and the business with analysis, troubleshooting, testing, implementing improvements, maintenance, and upgrades. The role will also focus on coaching end users to develop expertise and drive process excellence and serve as first line support for all HR System queries.
First line support, serving as the initial contact point for HR system queries through the HR helpdesk ticketing system.
Providing testing and functionality support; assisting in making changes, ensuring that any updates are implemented correctly, using thorough testing, ensuring that key processes and workflows continue to function effectively and provide required improvements following updates.
Support end-to-end testing of new functionalities and processes including planned patch releases, across all HCM modules and integrations. Act as expert to support and resolve simple system related issues and share knowledge with HR colleagues to empower them in future to resolve these themselves.
Contribute to continuous improvement projects, providing insights and suggestions for enhancing system functionality and user experience working closely with HR System Champions across the company.
Working together with Systems Manager and Compliance team to identify and create systems data retention policy and deletion concept.
You are an experienced HR systems professional with a passion for delivering seamless support and solutions in Oracle HCM. Previous HR System experience, specifically Oracle Cloud Applications (Oracle Human Capital Management / Oracle HCM / Oracle Fusion HCM application modules).
Experience in writing test scripts, managing testing processes, reporting on test outcomes and UAT completion.
Creating reports in Oracle HCM
Experience in a similar role providing 1st line support on issues relating to systems
Proficient in MS Office suite of software particularly comfortable using Excel to intermediate/advance level.
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