Business Administration Apprentice - Winchester
Permanent / 40 hours per week (Monday – Friday) Competitive Salary (subject to knowledge and experience) Reporting to: Office Manager
Job Summary
We are looking for a hardworking, friendly person who cares about delivering great service and support to our clients to join our small, dedicated team based at our office in Winchester. This is a busy telephone-based role so we are looking for someone who can respond quickly, confidently, and professionally to enquiries while at the same time delivering great customer service.
A typical day involves:
* Taking phone and email enquiries from our clients, external contractors, and engineers.
* Logging their service requests and following up on outstanding works.
* Supporting our team of engineers with raising purchase orders, ordering parts and materials
* Liaising with external contractors about new and outstanding works.
* Updating client portals
Key Responsibilities will Include
* Answering inbound calls and creating reactive tasks on the CAFM system
* Signing off and filing completed worksheets for reactive tasks
* Raising purchase orders for materials and subcontractors
* Updating client CAFM systems with work updates for in house and sub-contracted works as required to produce client monthly reports
* Liaising with external contractors to attend site and obtaining updates on reactive tasks
* Liaising with contract managers and engineers in relation to reactive tasks
* Assisting with other work activities when required and provide team cover during holidays/sickness
* Any other tasks, within capabilities, as instructed by line manager
Knowledge, Experience and Skills:
* A minimum of C/4 grade in English and Math (or equivalent)
* Great attention to detail
* Excellent written and verbal communication skills
* Ability to work as part of a small team to become a ‘Team Player’ whilst demonstrating initiative and ability to work independently
* Confident when speaking on the phone with a pleasant manner
* Well organised and able to prioritise workload
* IT literate – must be confident in all Microsoft Office Packages
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