Regional Support Manager Region: North Powys Salary: £49,160.62 (plus monthly car allowance of £425) Hours: 37.5 hours per week Contract : Fixed term for 6 months 28 days annual leave including bank holidays Employee Ownership Trust Onsite parking Enrolment to NEST pension Retail/Leisure/Holiday and travel discounts The Role Shaw healthcare is a care provider operating circa 65 care homes and supported living services across the UK and is the largest employee owned healthcare company in the UK. Objectives 1. To utilise authentic leadership, role modelling and inspirational skills to motivate the team to deliver excellent quality of care 2. In the interim they will be required to become the person in charge responsible for the day-to-day running of the Service with 24 hour responsibility for the care of the Service Users. 3. To manage the effective use of resources, including the financial performance of the Service, and maintain high levels of occupancy. 4. To provide improvement, independence and choice for Service Users. 5. To comply with all regulatory and legislative requirements at all times. 6. To promote the Equality and Diversity of Service Users living and staff working in the environment 7. To lead the service through the agreed change agenda and build the reputation of the Service. Principal duties General Management • To understand the legal requirements of the prevailing care and other relevant legislation and ensure the Service complies. • To personally have a full understanding and working knowledge of all Shaw healthcare policies and procedures and ensure that all these policies are applied at all times. • To manage effectively the Service’s budgets and deliver the Key Performance Indicators set for the Service. • To ensure that the rota complies with the staffing ratio and meets the needs of the Service Users. • To ensure that the Service complies with all statutory obligations and relevant legislation (e.g. environmental health, health and safety). • To enable Service Users to control their own financial affairs, where possible, and finances monitored with up to date accurate records kept of all transactions. In the case of the Manager being the appointee for any Service User, the financial control of their affairs must be undertaken with total accuracy and security. • To ensure the security and confidentially of records and information relating to the Service. • To ensure that all paperwork used is approved by Shaw healthcare and not adapted/varied without following correct protocols Practice Expectations • To maintain own professional competence and ensure other team members do so. • To ensure that all Service Users have an up-to-date care plan which is reviewed regularly and which actively adopts the full range of Person Centred planning and writing. • To regularly monitor the quality of care delivery, ensuring that the physical, social, psychological and emotional needs of Service Users are recognised, assessed and met. • To ensure that there is a regular programme of activities, which are arranged in line with the Service Users’ needs, wishes and preferences and To ensure Service Users receive a pleasant nutritional diet and are enabled to engage in a positive mealtime experience. • To arrange regular reviews with Service Users, social workers, relatives and key workers. • To facilitate a pre-admission assessment for all potential admissions. • Implement our arrangements for responding to safeguarding issues, including taking responsibility for timely and accurate investigation, as well as robust and effective recording and reporting processes to include, where appropriate, the development of professional reports. • To meet professional and legal responsibilities with regard to the storage, handling and administration of drugs and ensuring the competence of any employees administering medication. • Respond immediately to reported concerns or those who may be ‘blowing the whistle’. • To manage agency use, develop strategies to reduce and execute successfully • To maximise income by selling market beds; achieving a minimum of 95% occupancy of market beds • To deliver our obligations on local contracts to a high standard • To monitor and report on all safeguarding issues; ensuring that they are processed accurately and quickly and that lessons are learnt and communicated • To ensure transparency of practice via regular reporting to Senior Management team within Shaw healthcare • To ensure consistent and expected quality of care plans are in place for all Service Users; reviewed appropriately and audited as per schedule Essential Criteria Relevant Care and/or Nursing and Management qualification (e.g. NVQ/QCF in Management; NVQ 4 in Care; Registered Manager’s Award; QCF Level 5 in Leadership for Health and Social Care) Management experience gained in relevant health/social care setting Experience of managing and organising resources, including budgetary control and effective people management Ability to engage well with residents, relatives, colleagues and other stakeholders Ability to work flexibly, on occasion, to ensure 24/7 cover throughout the year Ability to answer out of hours problems in a genuine emergency Valid driving license and use of own car for work purposes