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IT Service Manager, Kingston upon Hull, East Yorkshire
Client:
Location:
Kingston upon Hull, East Yorkshire, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
Job Views:
3
Posted:
07.06.2025
Expiry Date:
22.07.2025
Job Description:
Salary £72k plus car allowance, 10% bonus plus benefits
We have an excellent opportunity for an IT Service Manager to work with a forward-thinking MSP based in Somerset. The IT Service Manager will be responsible for ensuring the company’s services are compliant, cost-effective, and aligned with business needs. The role involves leading IT service delivery and system administration teams, driving safe and efficient operations. Candidates should have significant experience in shaping and delivering multiple IT projects within a multi-divisional business environment.
Role responsibilities:
* Collaborate with managers and partners to meet business priorities, conduct service reviews, and implement improvements
* Manage and support project-specific IT services for partners
* Oversee infrastructure and applications, ensuring regulatory compliance
* Work proactively with suppliers to address service gaps
* Maintain and improve Service Level Agreements in line with business needs
* Identify and implement service improvements with partners
* Understand IT cost drivers and recommend cost-effective solutions
* Act as the primary contact for IT issue escalation between business and partners
* Monitor risks related to operational services and implement mitigation strategies
* Define and monitor system performance metrics, oversee third-party support
* Manage changes to production services to minimise business impact
* Ensure smooth transition of IT services from delivery to operations
* Allocate resources efficiently within the project portfolio
* Communicate effectively with all stakeholders
Skills, experience, and qualifications required:
* Strong background in System Administration support
* Experience in delivering service improvements and managing IT service delivery, including financial management
* Service-oriented with strong partnership-building skills
* Experience managing external service providers
* Skilled in SLA development and management
* Experience developing services to meet evolving business needs
* Practical knowledge of AzureDevOps, JIRA, or similar tools supporting Agile methodologies
* Ability to lead and influence project teams
* Strong analytical and decision-making skills
* Negotiation and influencing skills
* Proficient in presenting reports and information effectively
* Excellent stakeholder management skills
* Proactive learner and knowledge sharer
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