Resource planner / scheduler

Resource Planner Contract: 12 months fixed term contract - 40hrs p/w

Location: Warwick

About the role:

As an Operations Support - Resource Planner you will be responsible for maximising the utilisation of the Baxi Customer Support Field Engineer Workforce daily.

We are looking for the right person capable of bringing the right decision at the right time to ensure premium customer experience is delivered.

The focus of the role is to ensure that we attend to our customers requirements in accordance with relevant SLAs and adhere to commitments that are made.

The team is integral to the Service Operation, therefore having the ability to work as part of a wider team is crucial. You will be the first point of contact to our Engineers, Field & Contact Centre Team Managers for support on jobs and provide support for other areas of the business where required.

Shift Pattern:

Shift patterns scheduled in advance rotating over the following:

Mon-Fri, 08:00-17:00