Lleoliad Gofal Call Response & Support Officer
Work base: Coed Pella, Colwyn Bay
Looking for a role that makes a real difference? Galw Gofal is a bilingual, 24/7 call monitoring service that supports older and vulnerable people through Telecare, helping them live independently. We also provide out-of-hours call handling for a wide range of services, including housing repairs, social services, highways, homelessness, and emergency events, on behalf of councils, housing associations, and private businesses.
Ydych chi’n chwilio am yrfa sy’n gwneud gwahaniaeth go iawn? Mae Galw Gofal yn wasanaeth dwyieithog 24/7 sy’n monitro galwadau a gynorthwyo pobl hŷn a phobl ddiamddiffyn trwy Telecare, gan eu helpu i fyw’n annibynnol. Rydym hefyd yn ymdrin â galwadau tu allan i oriau ar gyfer ystod eang o wasanaethau, yn cynnwys atgyweiriadau tai, gwasanaethau cymdeithasol, priffyrdd, digartrefedd, a digwyddiadau brys, ar ran cynghorau, cymdeithasau tai, a busnesau preifat.
What We Offer
* Local Government Pension Scheme
* Occupational Sick Pay
* Salary sacrifice schemes (cars, Cycle to Work)
* Cashback healthcare
* Staff discounts
* Opportunities for hybrid working after a 6-month probation period
* Full training and ongoing support
What You’ll Need
* A positive attitude and excellent communication skills
* A good standard of education and IT skills
* Confidence using your own initiative
* High levels of integrity and confidentiality due to the sensitive nature of the work
* The ability to communicate fluently in both English and Welsh
Conwy is committed to safeguarding. All qualifications and references will be verified, and the successful applicant will be subject to vetting in line with BS7858 standards.
For an informal chat about the role, contact Nick McCavish, Regional Strategic Manager on 01492 575240.
Manager details for informal discussion: Nick McCavish, Regional Strategic Manager (nick.mccavish@conwy.gov.uk / 01492 575240)
Welsh Language Skills
The ability to communicate in Welsh is essential for this post. We are committed to our Welsh language and are proud of our Welsh culture. We welcome applications in both Welsh and English and application forms received in either language will not be treated less favourably than each other. We’re passionate about supporting and encouraging you to use your Cymraeg whatever your level. We offer free classes at all levels, in‑person and online to support you.
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