Why Join Apex Hotels ?
You will receive a warm welcome into the Apex family on joining us as a Events and Groups Executive. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our innovative and supportive Sales and Events Team. We believe it is our personality, style and friendliness that makes Apex Hotels.
Role Overview:
This is an on-property role where you will be based in our hotel office space located at Apex City Quay Dundee, Apex Waterloo, Apex Grassmarket and head office on a rotation basis properties Within our Events and Groups team we work to a rota, with core hours covering the office hours between 8:30am – 6pm.
As GCE Executive you will be responsible effectively promoting all event & group services and functions across our group of hotels to achieve maximum sales revenue and client satisfaction for each booking. You will be the key point of contact for all group accommodation and event enquiries and working as a team, you will be integral in ensuring the achievement of all departmental revenue targets, budgets and KPIs.
Managing the process from initial enquiry through to post-event follow-up, ensuring a seamless and memorable experience for guests.
Key Responsibilities:
* Manage incoming Group room, Conference and Event enquiries in accordance with all departmental SOPs from initial contact to final billing, including enquiries from direct bookers across all market segments, MICE agents and third-party partner platforms.
* Enter all details into company systems (PMS/Sales & Catering/Restaurant systems), reporting on all activity conducted with each enquiry and booking.
* Proactively promote group wide hotel facilities to maximise revenue from group accommodation and events. Striving to exceed all department KPI's and targets.
* Meet all company standards of procedure for enquiries and existing bookings with key focus on conversion and maximising profitability.
* Responsible for ensuring all assigned client group accommodation and/or event details are communicated expertly, with the highest degree of accuracy and attention to detail via Operational Function sheets.
* Accountable for preparing and issuing all associated admin to the highest standard in terms of accuracy and aligned to event life cycle deadlines, such as but not limited to, proposals, contracts, invoices, deposit payments, in line with company standards.
* Maintain accurate records of all bookings using the hotel's CRM or booking system.
* Proactively liaise with clients to understand their needs and tailor event packages; accordingly, through in person appointments and virtual meetings, including carrying out on property client appointments and show rounds.
* Coordinate and build relationships with internal stakeholders and colleagues to ensure smooth event execution.
* Follow up with client's post-event to gather feedback and secure repeat or multiyear business and/or carry out proactive sales calls as instructed.
Skills & Experience Required:
We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have:
* Previous experience in hotel events, group reservations, or a similar hospitality role.
* Strong organisational and multitasking abilities.
* Excellent verbal and written communication skills.
* Proficiency in hotel booking systems (e.g. Opera, Delphi, Infor SCS) is desirable.
* A proactive and customer-focused approach.
* Ability to work under pressure and adapt to changing priorities.
You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
* 30 days holiday
* Training and development from day one
* Employee events and celebrations
* Inhouse company interactive employee communication APP
* Entry to our state-of-the-art gym and pools
* Access to an external Employee Assistance Programme
* Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date
* £200 referral bonus when your friends or family join the team
Following your first successful 3 months, you'll also receive...
* Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family
* Involvement in our employee recognition schemes
* Long service recognition
* Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
* 50% discount in our restaurants
* Cycle to Work Scheme
* Discounted room rates for employees, friends, and family
* Spa treatments and product discounts
* Life Assurance cover
We encourage you to bring your true self to work. We'll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, there's a place here for you. We have one ask - that you bring your personality, ideas, and spark. We're an innovative, thriving business and we want you to be part of our exciting journey.
Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.
If this is you,Click Apply. We look forward to hearing from you.