Retail Manager
Who we are
The Outlet is not your typical charity shop. We sell only brand-new clothing donated by leading High Street retailers, offering customers stylish, high-quality pieces at hugely discounted prices. We are currently working with brands including Pretty Lavish, F&F, Mothercare and Wear London.
As well as providing a unique shopping experience, The Outlet is a vital source of income for Teens Unite – a charity supporting young people aged 13–24 who are living with and beyond cancer.
We're looking for a reliable, responsible and enthusiastic individual who delivers excellent customer service, takes pride in creating an inviting shop environment, and is motivated to ensure the shop thrives.
Location: Hoddesdon, Hertfordshire
Contract: Permanent
Hours: The Outlet is open Monday – Saturday, 9.30am–5.00pm. We're looking for a Retail Manager to work 35 hours a week within these times. A minimum of 25 hours will be considered.
Salary: £24,000 - £28,000 depending on experience
Who you are
We're seeking a dedicated Shop Manager to take the lead at The Outlet. With the support of a committed volunteer team, you'll oversee daily operations, drive sales, and create a welcoming space that customers enjoy returning to.
This role offers the chance to manage a unique retail environment while directly contributing to the vital work of Teens Unite.
Key Responsibilities
· Manage the daily operations of The Outlet, ensuring a welcoming and professional environment for customers
· Ensure appropriate resourcing in-store for all opening hours.
· Lead, support, and motivate the team ensuring they feel valued and engaged
· Manage all stock and counter resources effectively, ensuring availability, rotation, and presentation drive sales
· Create and deliver engaging in-store promotions to increase footfall and maximise income
· Monitor sales performance, identify opportunities to maximise income, and work towards agreed targets
· Ensure compliance with health and safety, trading standards, and charity retail regulations
· Build strong relationships with customers and represent Teens Unite in a professional and positive way, increasing awareness of the charity
· Work closely with the communications team at Teens Unite to promote The Outlet and support campaigns
· Manage cash handling, banking, and reporting procedures accurately and responsibly
Person Specification
Essential:
· A passion for and experience in retail management Strong leadership skills, with the ability to inspire and support a volunteer team
· Excellent customer service and communication skills
· Good organisational and administrative ability, including stock and resource management
· A flair for visual merchandising and creating an appealing shopping environment
· A positive, proactive, and flexible approach to work
Desirable:
· Experience working in charity retail
· Awareness of the local community and ability to engage new supporters
What We Offer
· 28 days annual leave (including Bank Holidays),
· Company-contributed pension
· Free on-site parking
· In-store staff discount
· Be part of a passionate and enthusiastic team
· Opportunity to make a difference to Teens Unite, so the charity can improve the lives of more young people diagnosed with cancer
Application Closing Date: Thursday 25 September 2025
Interviews: W/C 6 October 2025
To apply, please send your CV and covering letter to Please ensure your email is marked 'FAO of The Outlet '.
Teens Unite are committed to ensuring a diverse, inclusive, and respectful workplace. We value and celebrate differences in identity, background, and perspective, and we actively work to remove barriers in our recruitment process. If you need adjustments or accommodations during the application process, please let us know.
At Teens Unite, safeguarding is of the utmost importance. All employment is subject to satisfactory employment and criminal record checks.
Please note, where a suitable candidate is found, the role may close earlier than the advertised deadline.
Job Types: Full-time, Part-time, Permanent
Pay: £24,000.00-£28,000.00 per year
Expected hours: 25 – 35 per week
Benefits:
* On-site parking
* Store discount
Application question(s):
* The shop is located in Hoddesdon, Hertfordshire. Are you able to reliably commute to work from this location?
* Do you have prior experience in a role similar to the one you are applying for? (Yes/No – with a short explanation if yes).
* What is your current notice period (if any)?
Work authorisation:
* United Kingdom (required)
Work Location: In person
Application deadline: 25/09/2025
Reference ID: The Outlet