Overall Purpose of Job:
The Transport Planner is responsible for the efficient and effective assignment of tasks to RSMs (Drivers) and Cooler Experts, ensuring excellent customer service and optimised operational performance. The role involves route planning, problem-solving, and coordination with various teams to facilitate seamless distribution, installation, maintenance, and collection processes.
Main Responsibilities & Tasks:
* Task Allocation & Scheduling: Assign a variety of tasks including deliveries, technical services, sanitisations, returns, installations, backlog deliveries, and complaint resolution, adhering to established Service Level Agreements (SLAs).
* Route Optimisation & Management: Continuously analyse route efficiency, identifying and implementing improvements to maximise profitability and minimise operational costs.
* Incorporate new customers into existing routes through accurate geocoding and efficient route integration.
* Proactively adjust routes in response to changes in the customer base, including customer exchanges, acquisitions, branch transfers, new branch openings, or branch closures.
* Resource Coordination: Assist the Branch Operations Manager in task assignment and resource allocation, particularly during periods of employee absence or vehicle downtime.
* Plan and coordinate the work of third-party couriers where applicable, ensuring seamless integration into existing delivery schedules.
* Manage deliveries and sanitisation for special contracts, ensuring adherence to strict response times and contractual obligations.
* Customer Onboarding & Contract Management: Support the Branch Operations Manager in assigning tasks related to new customer onboarding, including initial installation requests.
* Reporting & Communication: Promptly report any instances of non-compliance or failure to complete assigned tasks by RSMs or Cooler Experts to the Branch Operations Manager.
* Notify relevant departments of equipment needs for upcoming installations and service requests.
* Continuous Improvement: Actively participate in the evaluation and refinement of planning processes to enhance overall efficiency and effectiveness.
Profile
* Strong organisational and planning skills.
* Driven to deliver exceptional levels of service to customers and internal colleagues.
* Ability to work to time pressures and prioritise activity.
* Ability to communicate with and influence operational managers.
* Experience of service planning within the UK logistics market preferred.
* Proficient knowledge of the IT operating system, company procedures, and standards.
* Resilience in handling high-stress situations while maintaining a focus on quality and efficiency.
* Strong analytical and problem-solving skills.
* Sound geographical knowledge.
Requirements
* Role is office based.
* Daily working patterns will be determined by location Branch Operations Manager
* Occasional travel to UK branches may be required.
Job Type: Full-time
Pay: Up to £28,000.00 per year
Benefits:
* Company pension
* Employee discount
* Free parking
* On-site parking
Experience:
* Logistics: 1 year (preferred)
Work Location: In person