Job Description:
Our client, a respected commercial insurance provider based in Lutterworth, is seeking a Commercial Claims Handler / Manager to manage and progress client claims efficiently and professionally.
The key responsibilities of a Commercial Claims Handler / Manager:
* Be the first point of contact for clients reporting claims
* Gather all required information and notify insurers accurately
* Guide clients through the claims process, providing clear updates
* Communicate with insurers, loss adjusters and third parties via phone and email
* Use the internal system to progress outstanding items and track claim activity
* Ensure all claims handling meets regulatory and company standards
* Support with general administration and client queries when required
The minimum requirements for the Commercial Claims Handler / Manager role:
* At least 2 years experience in Commercial Insurance Claims (Household Claims or Commercial Handling experience also considered)
* Strong communication and customer service skills
* Highly organised with strong attention to detail
* Professional, calm and confident in managing sensitive matters
The ideal candidate for the Commercial Claims Handler / Manager role:
* Experience running a full commercial claims caseload
* Knowledge of Acturis or similar systems
* Proactive, problem-solving approach
* Able to build effective relationships with clients and insurers
Commercial Claims Handler / Manager benefits:
* 25 days annual leave plus bank holidays
* Company contributory pension scheme
* Supportive and friendly working environment
The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner as we want to be treated.
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