Casework Support Officer, Westminster
Pay rate to £25.09 per hour
Contract role
Vitalis are recruiting for an experienced Casework Support Officer for a Homeless Service Team in Westminster.
This role is central to supporting vulnerable residents and ensuring the smooth operation of casework processes. The successful candidate will be responsible for managing communications, maintaining accurate records, and supporting the team in delivering high-quality services.
· Liaise with staff and service users via email and telephone.
· Accurately record and manage case information, updating systems and spreadsheets as required.
· Proactively drive queries and workstreams forward, often through to resolution.
· Communicate clearly and empathetically with service users, particularly those in challenging circumstances.
· Draft professional correspondence, compile reports, and maintain compliant documentation.
Key Responsibilities:
· Duty Week: Every 4 weeks, the team covers all referrals and assessments for the locality. During this week, the successful candidate will be expected to complete Section 47 enquiries, respond to urgent referrals/visits, and carry out Child and Family Assessments.
· Ongoing Casework: The role also involves long-term work including Child in Need (CIN), Child Protection (CP), PLO, and court proceedings. Experience in CIN and CP is essential. PLO/court experience is desirable but not mandatory, support will be provided for those willing to learn.
· Flexibility: We’re open to candidates with CIC experience, provided they are enthusiastic about transitioning into CP work and understand the differences in practice.
Work with Vitalis to Discover Exciting Opportunities in Qualified Social Work, Housing and SEND
1. At Vitalis, we’re here to make your career journey seamless and rewarding. Here’s how we support you every step of the way:
2. Dedicated Consultant – Gain access to a specialist consultant who knows the market inside-out, has connections to roles across the UK, and is ready to provide tailored career advice and job search support.
3. Hassle-Free Registration – Our easy only new registration process gets you started quickly and effortlessly.
4. Exclusive Incentives – Enjoy referral schemes, bonuses, and other exciting perks.
Compliance Simplified – Leave the paperwork to us! We handle ongoing compliance, so you can focus on your career.
5. Fast, Reliable Payroll – Get paid promptly and consistently without any worries.
Whether you’re a qualified social worker, or have an interest in housing or SEND roles, we have the opportunities you’ll want to hear about.
Don’t forget, if this role isn’t the perfect fit, we’re confident we can find one that is. We recruit across a wide range of public sector specialisms, including:
6. Independent Reviewing Officer (IRO)
• Best Interest Assessor (BIA)
• Multi-Agency Safeguarding Hub (MASH)
• Looked After Children (LAC)
• Children’s Social Work
• Adult Social Work
• Service Manager
• Head of Service
• Team Manager
• Assistant Team Manager
• A wide range of housing roles
• Careers in SEND in local authorities
Let us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities!
Contact me on or 07521053670 for more information.